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Sentara Health · 4 days ago

IT Technical Support Specialist - Hybrid

Virginia Beach, VA

Full-time

Hybrid

New Grad, Entry Level

$29.44/hr - $49.07/hr

Sentara Healthcare is seeking an IT Technical Support Specialist to join their IT help desk support team. This hybrid position involves providing remote technical support for hardware, software, and network-related issues, focusing on troubleshooting and resolving problems while ensuring user-friendly guidance for non-technical users.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls

Troubleshooting and resolving technical problems

Documenting support activity

Escalating complex issues

Providing user-friendly guidance to non-technical users

Analyzing system performance and proactively identifying potential issues

Qualification

Technical support experienceTroubleshooting skillsCall center experienceDocumentation skillsCustomer service mindsetEffective communicationWork independentlyCollaborate

Required

Experience providing technical support in a call center environment

Strong troubleshooting skills for hardware, software, and basic networking issues

Ability to clearly explain technical solutions to non-technical users

Proficiency in documenting tickets, solving complex issues and escalating issues when needed

Customer-focused with the ability to handle high-volume inbound calls

Preferred

Bachelor's Degree Preferred

Benefits

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down – $10,000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance

Legal Resources Plan

Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Company

Sentara Health

Glassdoor3.7

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S.

Founded in 1988

Hampton Roads, VA, US

10001+ employees

http://www.sentara.com

H1B Sponsorship

Sentara Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (7)

2023 (1)