Focus Financial Partners · 1 day ago
Account Service Associate
Chicago, IL
Full-time
Hybrid
Entry Level
$75K/yr - $85K/yr
3+ years expFocus Partners Wealth is a leading partnership of fiduciary wealth management and related financial services firms. They are seeking an Account Service Associate to ensure seamless onboarding of new clients and maintain data integrity within their systems.
Asset ManagementFinanceFinancial ServicesWealth Management
Responsibilities
Process and open all new client accounts by preparing, reviewing, and submitting required paperwork through three custodians: Schwab, Fidelity, and Pershing
Ensure that all account documents are completed accurately and meet compliance standards
Address and resolve account opening issues, such as non-standard cases or missing documentation, in a timely manner
Collaborate with financial advisors, client service associates, and custodians to resolve discrepancies or questions regarding account setup
Communicate with Wealth Management Team to clarify information and provide updates on the onboarding process
Ensure the accuracy and completeness of client records within the CRM system
Regularly audit CRM data to identify and correct errors, inconsistencies, or outdated information
Maintain and update client profiles with key information, including contact details, account statuses, and preferences
Track and document onboarding progress in the CRM, ensuring all tasks are logged and deadlines are met
Coordinate with other teams to ensure consistency and alignment of client data across platforms
Develop and maintain best practices for CRM data entry, reporting, and utilization
Ensure strict confidentiality of client, firm, and employee information
Assist New Accounts Manager in onboarding projects related to mergers & acquisitions
Work with New Accounts Manager to analyze and enhance the client onboarding experience for clients and internally
Work with the New Accounts Manager on updating training materials to ensure they remain current and up to date
Assistance on other ad-hoc operational tasks as systems and processes evolve
Qualification
Required
Bachelor's Degree with a minimum of 3+ years administrative experience in financial services, or 8+ years of relevant work experience
Strong attention to detail and a commitment to accuracy
Experience with financial account opening processes and familiarity with custodians, specifically Schwab, Fidelity and Pershing
Proficiency in CRM systems (e.g., Dynamics 365, Sales Force or other financial industry-specific platforms)
Excellent communication skills, both written and verbal
Strong organizational and time-management abilities to handle multiple tasks and deadlines
Problem-solving skills to troubleshoot and resolve account or data issues efficiently
Ability to work both independently and collaboratively in a fast-paced environment
Benefits
An annual cash bonus
A comprehensive benefits package
Company
Focus Financial Partners
Focus Financial Partners is a partnership of fiduciary wealth management firms that offers support and access to capital for growth.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$85M2023-02-27Acquired
2018-07-25IPO
2009-11-16Series Unknown· $50M
Leadership Team
Michael Nathanson
Chief Executive Officer
Adam Birenbaum
President
Recent News
Business Wire
2025-12-13
2025-11-03
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