Chewy · 1 week ago
Client Concierge
Colorado Springs, CO
Full-time
Onsite
Entry Level
1+ years expChewy Vet Care is launching new veterinary practices and is seeking a full-time Client Concierge to join their Healthcare Practice Team. The role focuses on providing exceptional customer service and support to both pet parents and veterinary staff, ensuring a positive experience within the practice.
E-CommercePetRetail
Responsibilities
Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice, providing stellar service and communication, in addition to supporting your practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager
Responsible for handling all patient intakes and providing all front-end client-facing interactions. This role will apply strong social and communication skills to engage actively with pet parents
Perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly
Apply integrated technology including being proficient using the corresponding Practice Information Management System (PIMS) for the role
Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC)
Act responsibly given the pharmacy holdings
Assist Practice Manager with communicating on inventory needs
Clean workspaces after every patient interaction
Participation in self-development courses and Chewy Vet Care required compliance training
Perform related duties and assignments as directed by management
May be required to work weekends, position may require some travel
Qualification
Required
1-2 years working in a customer-focused environment, veterinary preferred
Strong ability to connect with clients and demonstrate empathy and compassion
Excellent social, verbal / written communication, observational, and analytical skills
Passionate about helping people and pets with empathy and excellent customer service focus
Thrives in a fast paced, self-starter environment
Standing or walking up to 80% per shift
Frequently lift up to 50 to 70 pounds using an optional team lift
Occasionally lift greater than 70+ pounds using a team lift
Stand, push, pull, carry, squat, and kneel
Benefits
Competitive benefits
Scheduling options that fit different lifestyles
Collaborative work environment
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Michael Hyman
Vice President
Soma Bulusu
Vice President, Engineering and IT
Recent News
Benzinga.com
2026-01-13
The Motley Fool
2026-01-09
2026-01-07
Company data provided by crunchbase