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ICUC · 3 days ago

Social Media Content Specialist - English + Japanese - Remote Canada/US

United States

Full-time

Remote

New Grad, Entry Level

CAD$16.75/hr - CAD$17/hr

ICUC is a team of creatives and social media experts focused on delivering top-notch social media services for brands. They are seeking a bilingual Social Media Content Specialist to moderate and create engaging content for online communities, ensuring a safe and respectful environment for clients' audiences.

Customer ServiceSocial Media Management

No H1B

Responsibilities

Moderating and responding to comments across our clients' social channels using their unique brand voice

Writing thoughtful, engaging content to spark conversations and drive engagement

Ensuring online communities are safe, respectful, and aligned with client guidelines

Escalating issues, insights, or trends to the internal team when needed

Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience

Qualification

Social media managementContent writingBilingual (English + Japanese)Customer serviceEngagement strategiesSocial platformsOrganizational skills

Required

Native-level fluency in English AND Japanese

Exceptionally strong written communication skills (spelling, grammar, clarity) in both English AND Japanese

You live in Canada and are legally allowed to work here

You're open and available to work any shift, any day - including weekends

You've got professional experience managing social platforms, specifically moderating and engaging

You know how to write for brands and can adapt your tone for different audiences

You know your way around and the ins and outs of all the major social platforms

You're into the kind of content you'll be moderating - whether it's tech, retail, food, or hospitality and tourism, you're curious and engaged

You're organized, reliable, and have excellent customer service instincts

You have fast, reliable internet with no data restrictions

You also have an active Facebook account

Benefits

A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week.