Venn® · 1 day ago
Customer Success Manager
Hybrid (New York, New York, US)
Full-time
Hybrid
Mid, Senior Level
3+ years expVenn is revolutionizing how businesses securely enable BYOD workforces, and they are seeking a Customer Success Manager to serve as a strategic partner to high-value Mid-Market and Enterprise clients. The role involves managing client portfolios, building relationships with senior stakeholders, and advocating for client needs while ensuring measurable business outcomes that drive retention and expansion.
Cyber SecurityInformation TechnologySoftware
Responsibilities
Manage a portfolio of Mid-Market and Enterprise accounts, ensuring alignment with customer business objectives and Venn’s solutions
Develop success and risk plans that define clear outcomes, success metrics, and adoption milestones. Ensure customers achieve measurable value from Venn’s platform
Build and maintain relationships with senior stakeholders, including C-level executives, to secure renewals, expansions, and advocacy
Own renewal cycles and proactively identify upsell/cross-sell opportunities that contribute to revenue growth
Act as the voice of the customer internally, collaborating with Product, Engineering, and Sales to shape features, influence roadmap priorities, and resolve escalations
Identify at-risk accounts early, build mitigation strategies, and lead executive-level intervention to protect revenue
Leverage customer health metrics, usage data, and sentiment tracking to guide engagement strategies and ensure data-backed decision-making
Act as a trusted advisor by staying current on industry trends, security standards, and compliance frameworks relevant to our clients
Qualification
Required
Bachelor's degree in Business Administration, Information Technology, MIS, or a related field; MBA or advanced degree a plus
3+ years of experience in Customer Success, Account Management, or Client Services within SaaS, technology, or financial services
Demonstrated success managing mid-market-level and strategic accounts with million-dollar contract values
Proven track record of driving customer adoption, retention, and expansion with measurable results
Strong executive presence with the ability to influence and build trust with C-level leaders
Exceptional communication, presentation, and negotiation skills
Analytical mindset with experience using customer success platforms, CRMs, and BI tools to track and improve account health
Ability to thrive in a fast-paced, startup environment where priorities shift and building scalable processes is key
Benefits
Health Coverage: Medical, dental, vision, life, and disability insurance
Financial Wellness: healthcare FSA, and commuter benefits
Unlimited PTO: Flexible vacation, paid sick time, NYSE company holidays, and a paid birthday off
Growth Environment: Be part of a fast-growing startup with a collaborative, unique team where every voice and idea is valued
Company
Venn®
Venn is revolutionizing the future of remote work security. A future that doesn't require costly, complex, and laggy virtual desktops.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$29MKey Investors
NewSpring
2023-06-28Series A· $29M
Leadership Team
David Matalon
CEO & Founder
Recent News
alleywatch.com
2025-11-20
2025-11-19
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