Flatiron Health · 1 week ago
Senior Manager, IT Operations
NY hub
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expFlatiron Health is focused on transforming cancer care and is seeking a Senior Manager, IT Operations to lead their internal IT Operations team. This role will oversee the redesign and execution of IT Operations, ensuring exceptional user experiences and effective collaboration across various teams.
BiotechnologyCloud ComputingElectronic Health Record (EHR)Health CareHealth DiagnosticsHospitalPersonal Health
Responsibilities
Oversee the transformation, redesign, and execution of IT Operations into a global support organization with strong cross-functional engagement
Partner with peer operations organizations to fulfill technology requirements (Office, Supplier, Real Estate, and Executive Operations)
Collaborate with systems administration and security teams to ensure accurate and timely escalation and resolution of complex issues and identify enhancement opportunities
Provide leadership, coaching, and performance oversight to IT Operations staff, fostering a culture of high performance and excellent customer service
Provide strategic oversight for office networking initiatives (LAN/WLAN/VPN), ensuring that dedicated engineering resources effectively maintain connectivity and performance standards
Serve as the primary escalation point for critical infrastructure incidents, bridging the gap between desktop support and networking SMEs to ensure rapid resolution
Manage the lifecycle and budget for office infrastructure projects, including ISP vendor management, hardware refreshes (e.g., Ubiquiti, Palo Alto), and new office build-outs
Monitor, track, and report on help center KPIs and SLAs, ensuring targets are met and the Knowledge Center is accurate and user friendly
Identify continuous improvement opportunities and proactively develop solutions and user training techniques to enhance employee productivity
Oversee financial and resource investments and technology driven policies and procedures as an extension of centralized IT Operations Support that align with business requirements and OKRs
Qualification
Required
8 or more years of professional experience, including at least 3 years of experience as a people manager, transforming and leading technical support teams
Experience working in the IT stacks of a few different mid-size organizations (with 500+ employees in 3 or more disparate locations)
A Bachelor's degree in Information Technology, Computer Science, or related field
Proven experience managing IT support and Office Networking teams; driving customer-focused improvements and enhancements
Demonstrated leadership and managerial experience in organizing team structure and responsibilities to maximize global performance
Proven metrics driven oversight and improvement in third-party operational support
Technical proficiency with endpoint management tools like JAMF, Intune, SCCM
Proficiency with configuration and imaging tools for Mac operating systems, Apple Business Manager, and Apple Configurator
Extensive experience with day-to-day asset management tools for resource optimization in a high tech environment like Oomnitza, JAMF Pro, and Tangoe
Extensive experience with ticketing tools like Jira and Zendesk
Relevant experience with SSO tools like OKTA, MFA tools like Duo and corporate applications like Google Workspace, Slack, etc
Functional knowledge of core networking concepts (VLANs, Subnetting, VPNs, Wi-Fi) sufficient to assess technical proposals and guide the work of network engineers
Experience managing or partnering closely with network engineering functions to deliver reliable office connectivity and remote access solutions (e.g., GlobalProtect, IPsec)
Familiarity with enterprise-grade hardware ecosystems (such as Ubiquiti UniFi or Palo Alto) with the ability to translate technical network challenges into business impact for stakeholders
Excellent analytical and problem-solving skills, with a data-driven mindset
Exceptional leadership and communication skills, both written and verbal
Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities
Preferred
Relevant industry certifications (e.g., CompTIA A+, ITIL, AVIXA) are a plus
Experience developing business continuity and disaster recovery plans
Experience supporting global teams both in the United States, and overseas
Benefits
Work/life autonomy via flexible work hours and flexible paid time off
Comprehensive compensation package
401(k) contribution to help you reach your retirement planning goals
Financial health resources including 1:1 financial advice
Mental well-being tools and services
Parental benefits and policies including family-building care and generous leave
Path to parenthood programs supporting fertility, adoption and surrogacy
Travel support for safe healthcare services
Company
Flatiron Health
Flatiron Health is a healthcare technology company that aims to improve lives by learning from the experience of every cancer patient.
1001-5000 employees
H1B Sponsorship
Flatiron Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (28)
2023 (16)
2022 (27)
2021 (29)
2020 (33)
Funding
Current Stage
Late StageTotal Funding
$324.95MKey Investors
RocheGoogle Ventures
2021-12-23Series D· $11.95M
2018-02-15Acquired
2016-01-06Series C· $175M
Leadership Team
Stephanie Reisinger
Senior Vice President and General Manager, Real-World Evidence (RWE)
Jacqueline Law
Vice President, Product Management
Recent News
2025-12-09
2025-12-06
Company data provided by crunchbase