US Tech Solutions · 1 week ago
Patient Access Specialist
Chicago, IL
Contract
Onsite
Entry Level
$20/hr - $24/hr
2+ years expUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Patient Access Specialist who will provide exceptional customer service to patients and maintain patient confidentiality while interacting with various hospital departments.
Information Technology
Hiring Manager
Muskan Gupta
Responsibilities
Maintains patient confidentiality per HIPAA regulations
Provides exceptional customer service to patients which establishes a positive first impression of clients
Exceeds all consumer requests and alerts management of issues or concerns that require escalation
Correctly identifies and collects patient demographic information in accordance with organization standards
Interacts with various hospital departments and physician’s offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner
Reaches out to patients to schedule an appointment as defined
Performs medical necessity checks as necessary for scheduled services, communicate options to patient if appointment fails
Inform patients of any issues with securing the financial account for their encounter
Completes out-of-pocket estimations as requested by patients
Provides training and education as needed
Manages work schedule efficiently, completing tasks and assignments on time
Completes other duties assigned by manager. Cross training between various departments will take place to ensure coverage
Participates in Quality Assurance reviews to ensure integrity of patient data information
Use effective service recovery skills to solve problems or service breakdowns when they occur
Utilizes department and hospital policies and procedures to complete assigned tasks
Adherence to all department policies and compliance requirements
Avoids putting patients in financial or safety risk
Qualification
Required
Consistently practices Patients First philosophy and adheres to high standards of customer service
Responds to questions and concerns
Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues, as necessary
Maintains patient confidentiality per HIPAA regulations
Provides exceptional customer service to patients which establishes a positive first impression of clients
Exceeds all consumer requests and alerts management of issues or concerns that require escalation
Correctly identifies and collects patient demographic information in accordance with organization standards
Interacts with various hospital departments and physician's offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner
Reaches out to patients to schedule an appointment as defined
Performs medical necessity checks as necessary for scheduled services, communicate options to patient if appointment fails
Inform patients of any issues with securing the financial account for their encounter
Completes out-of-pocket estimations as requested by patients
Provides training and education as needed
Manages work schedule efficiently, completing tasks and assignments on time
Completes other duties assigned by manager
Cross training between various departments will take place to ensure coverage
Participates in Quality Assurance reviews to ensure integrity of patient data information
Use effective service recovery skills to solve problems or service breakdowns when they occur
Utilizes department and hospital policies and procedures to complete assigned tasks
Adherence to all department policies and compliance requirements
Avoids putting patients in financial or safety risk
2-3 years customer service or medical office experience
Excellent interpersonal, verbal, and written communication skills
Proficiency in computer data-entry/typing
Ability to read, write, and communicate effectively in English
Basic Computer Skills
Ability to type 40 wpm
Ability to multi-task
Customer service oriented
Excellent organizational, time management, analytical, and problem-solving skills
High School diploma or equivalent
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
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2024-12-13
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