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Procom · 1 day ago

Operations Manager

Raleigh, NC

Full-time

Hybrid

Senior Level, Lead/Staff

$95K/yr - $119K/yr

8+ years exp

Procom is a staffing solutions company seeking an Operations Manager to lead the optimization of workflows and process improvement initiatives across its operations. The role involves managing a team to enhance efficiency, accuracy, and scalability through technology enablement and data-driven analysis.

Information ServicesInformation Technology

H1B Sponsor Likely

Hiring Manager

Krissy Froncillo

Responsibilities

Lead process design, documentation, and continuous improvement initiatives across the organization

Evaluate existing workflows to identify inefficiencies, redundancies, and opportunities for automation or simplification

Collaborate with business leaders and Technology to embed optimized processes into systems (ATS/CRM, FBO, Onboarding tools, Business Rules etc.)

Govern and maintain business rules to ensure compliance, scalability, and operational consistency

Develop frameworks and metrics to track process efficiency, cycle times, and adoption

Analyze reporting, declines, and process data to identify inefficiencies and implement structured, measurable improvements across the Onboarding, Assignment Management, and Offboarding

Conduct deep root cause analyses for recurring operational challenges and implement sustainable corrective actions

Lead cross-functional initiatives that streamline consultant, client, and internal workflows, reducing friction and rework

Lead and mentor team members in identifying improvement opportunities and developing sustainable solutions that align with business objectives

Drive automation and digitization initiatives in partnership with Technology Enablement to improve speed and accuracy

Develop long-term solutions, document remediation, and ensure changes are operationalized in workflows

Maintain a library of recurring issues, solutions, and process updates for organizational learning

Lead and develop the Technology Enablement team, ensuring initiatives are prioritized and executed to deliver measurable ROI

Champion the rollout and adoption of new tools, automations, and integrations that enhance front- and back-office efficiency

Ensure all technology and process changes include structured change management, training, and adoption measurement

Partner with Learning & Development and department leaders to create repeatable, scalable training resources and materials that support technology adoption

Provide coaching, performance feedback, and professional development to build technical depth and leadership capability within the team

Oversee and guide the Implementation & Special Projects, Process Optimization, and Technology Enablement functions, ensuring strong alignment, accountability, and communication across teams

Promote innovation, collaboration, and proactive problem-solving to ensure all operational changes are effectively implemented and sustained

Partner with the Director of Shared Services on workforce planning, capacity management, and succession planning within the function

Measure and report on team performance and development outcomes to ensure sustained improvement and alignment with organizational objectives

Qualification

Process optimizationData-driven analysisLeadership experienceRoot cause analysisFrontMiddleBackOffice systemsAdvanced ExcelCoachingTraining developmentCompliance frameworksLean Six Sigma certificationMentoringCommunication skillsCollaborationProblem-solving

Required

8+ years of progressive experience in operations, process improvement, or business analysis, including a minimum of 3 years in a leadership or people management role

Demonstrated success leading high-performing teams focused on process optimization, workflow efficiency, and cross-functional execution

Proven ability to coach, mentor, and develop staff, fostering accountability and professional growth

Demonstrated success in workflow/process optimization and implementing business rules across multiple teams or clients

Proven ability to conduct root cause analysis and deliver long-term fixes

Strong understanding of Front, Middle and BackOffice systems and operational reporting

Experience analyzing support tickets or operational reporting to identify gaps and trends

Track record of partnering with cross-functional teams (Operations, Sales, Recruiting, Technology, Compliance) to embed process improvements

Experience building or supporting training, documentation, or knowledge-sharing programs

Excellent written and verbal communication skills, with ability to train and influence across teams

Data-driven decision making with advanced Excel or BI tools (Power BI)

Post-secondary degree from a program that is a minimum 3 years in duration

Preferred

Lean Six Sigma or process improvement certification

Staffing industry experience with client-specific workflow differences

Experience building training content and documentation tied to process improvements

Exposure to compliance frameworks (employment law, onboarding, payroll, privacy)

Benefits

Generous vacation and sick-day policies.

Comprehensive health benefits, mental health resources, and preferred pricing on various perks through third party providers.

We offer savings through BenefitHub and Working Advantage, with discounts on everything from travel and tech to everyday essentials.

Access to the tools and tech you need to succeed plus an IT equipment stipend.

Opportunities to get involved in innovation challenges, charity initiatives, team & corporate events and company celebrations.

Company

Procom

Glassdoor3.9

Procom is one of North America’s leading staffing and contract workforce services providers.

Founded in 1978

Toronto, Ontario, CAN

201-500 employees

https://www.procom.ca/

H1B Sponsorship

Procom has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2022 (3)