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Valet Living · 1 day ago

Operations Manager

Baltimore, MD

Full-time

Onsite

Mid, Senior Level

$65K/yr - $80K/yr

5+ years exp

Valet Living is looking for an Operations Manager who will lead a team of Area Leaders and optimize processes to ensure excellent service delivery to clients. This role requires strong leadership and analytical skills to drive operational excellence and manage financial performance while fostering team development and client satisfaction.

CommercialFacility ManagementService Industry

Responsibilities

Lead & Develop Teams: Coach, mentor, and support Area Leaders, driving engagement and accountability

Drive Operational Excellence: Use data analysis and insights to improve processes, productivity, and service delivery

Financial Management: Develop budgets, monitor expenses, and report on financial performance

Own Staffing Strategy: Forecast staffing needs and partner with Recruiting to maintain team coverage

Ensure Systems Compliance: Lead training efforts and enforce standards for systems usage, safety, and service protocols

Client Partnership: Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues

Identify Growth Opportunities: Look for ways to expand services and grow existing client relationships

Field Operations: Perform site visits to ensure service quality and safety standards are upheld, stepping in as necessary to ensure seamless service continuity

Manage Fleet & Inventory: Oversee vehicle compliance, maintenance, and warehouse inventory

Talent Development: Identify future leaders and support their professional growth

Servant Leadership: Lead by example, working alongside Area Leaders (ALs) to support frontline teams, including occasional participation in daily tasks such as trash pickup in the mornings or at night

Own Special Projects: Lead assigned projects from start to finish

Qualification

Data analysisFinancial managementLeadership experienceProject managementHR knowledgeCommunication skillsCustomer focusTech-savvyProblem-solving

Required

5-7 years of leadership experience with budget and reporting responsibility

Proven ability to manage and develop teams while driving results

Strong Excel and data analysis skills to support decision-making

Organized, detail-oriented, and able to manage multiple priorities effectively

Exceptional verbal and written communication skills

A passion for delivering outstanding service and building lasting relationships

Familiarity with hiring, talent development, and performance management

Ability to think on your feet, make sound decisions, and motivate your team under pressure

Proficient in MS Word, Outlook, PowerPoint, Excel, and comfortable navigating new platforms

Valid Driver's License required, along with the ability to travel regularly throughout the market

Lift/carry up to 50 lbs., navigate stairs, and work in varying weather conditions

Comfortable working around unpleasant odors when needed

Preferred

General Manager experience preferred

Bachelor's degree preferred

Benefits

Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts

Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage

Flexible Time Off: No preset accruals—manage your time and work-life balance your way, plus 10 company-paid holidays.

Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center

Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs