Merkle · 1 week ago
VP, Technology Strategy (Order Management)
New York, United States
Full-time
Hybrid
Director/Executive
$163K/yr - $263K/yr
8+ years expMerkle is seeking an Order Management Strategist to enhance their technology strategy. In this role, you will design seamless order lifecycle experiences and partner with various teams to improve order management capabilities for clients in retail, manufacturing, and distribution.
AdvertisingMarketing
Responsibilities
Provide expertise across order management technology including: Order Management Systems (OMS), Inventory Management, Warehouse Management, Returns/Exchanges, and Fulfillment Orchestration
Design order lifecycle strategies from cart abandonment through post-delivery customer service
Build relationships with supply chain, operations, and customer experience partners
Lead discovery sessions to map current state order flows and identify optimization opportunities
Develop requirements for real-time inventory visibility across channels and locations
Create strategies for distributed order management allowing ship-from-store, dropship, and cross-dock fulfillment
Design customer communication strategies throughout the order lifecycle
Partner with CX & C teams on order tracking experiences and self-service capabilities
Lead consulting engagements focused on omnichannel fulfillment transformation
Develop frameworks for returns optimization and reverse logistics
Support business development as an order management subject matter expert
Qualification
Required
8+ years of experience with order management systems OR supply chain technology consulting
Hands-on experience with OMS platforms from vendors like IBM Sterling, Manhattan, Fluent, or similar
Understanding of inventory management concepts: available-to-promise, allocation, safety stock
Experience with omnichannel fulfillment methods: BOPIS, curbside, ship-from-store
Knowledge of warehouse management systems and fulfillment center operations
Expert proficiency in process mapping and workflow documentation tools
Bachelor's degree from an accredited college/university
Ability to travel for clients up to 25%
Preferred
Experience with order orchestration platforms and microservices architectures
Knowledge of returns management systems and reverse logistics
Understanding of global trade management and cross-border commerce
Experience with EDI and supply chain integration patterns
Familiarity with the latest fulfillment models (dark stores, micro-fulfillment)
Benefits
Medical, vision, and dental insurance,
Life insurance,
Short-term and long-term disability insurance,
401k,
Flexible paid time off,
At least 15 paid holidays per year,
Paid sick and safe leave,
Paid parental leave.
Company
Merkle
Merkle is a customer relationship management agency that designs, executes and evaluates integrated marketing programs.
10001+ employees
H1B Sponsorship
Merkle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (67)
2023 (58)
2022 (56)
2021 (85)
2020 (81)
Funding
Current Stage
Late StageTotal Funding
$123.54MKey Investors
TCV
2016-08-08Acquired
2016-03-08Series Unknown· $10M
2015-08-14Series Unknown· $5.67M
Leadership Team
Amanda Gessert
Senior Vice President, Analytics
Jen Todd Gray
SVP, GM Promotions & Gamification / Head of Experience Creative
Recent News
2026-01-10
2025-09-17
Company data provided by crunchbase