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The Trustees of Reservations · 1 week ago

Seasonal Visitor Services Associate

Beverly, MA

Full-time

Onsite

Entry Level

$16/hr - $18/hr

1+ years exp

The Trustees of Reservations is Massachusetts' premier conservation and preservation organization, dedicated to protecting special places for public enjoyment. They are seeking Seasonal Visitor Services Associates to provide superior service during public visitation, programs, and events at Long Hill, a scenic public garden and historic home in Beverly.

Communities

No H1B

Responsibilities

Overseeing general admission for daily visitors

Overseeing admission to events and special programs

Offering visitors information on different garden and historic house experiences

Generating new memberships through visitor engagement

Addressing concerns through to resolution

Provide directions and basic layout of the property to guests

Uphold high standards of customer service, including greeting every customer, educating them about Long Hill and The Trustees, and helping them in a friendly manner

Operate the point-of-sale system

Responsible for cash handling; reconciling the cash drawer at end of day; conducting credit card transactions; and handling returns and refunds

Welcome group tours and assist interpreters

Address visitor questions directly whenever possible

Perform opening and closing duties related to cash reconciliation, organization, and cleanliness

Receive deliveries and assist with inventory controls, including managing expiration dates; restocking shelves; merchandising; pricing new items; updating inventory; taking product photographs to specification; writing product descriptions; and updating in-store signage

Maintaining a superior cleanliness standard

Sale of grab and go merchandise

Restocking grab and go merchandise

Support setup and takedown of event including but not limited to: Additional stanchions and/or signage

Setting tables and chairs

Coordinating event staff and guest arrival times

Maintain Long Hill security, cleanliness, and customer service standards throughout the duration of events

Assist with various tasks to ensure a smooth event at the discretion of the engagement manager and property director

Qualification

Customer servicePoint-of-sale systemsMath skillsCommunication skillsAttention to detailTeamworkDependabilityPunctualityFriendly demeanorFlexibility

Required

A degree in history, literature, gardening, theater or a related field, or equivalent experience

Intellectually curious and open to learning and sharing new things

Flexible and willing to meet the needs and interests of visitors

Strong communication skills, dependability, and punctuality

Attention to detail and a friendly demeanor

Reliable and committed to their position, their site team, and the mission of the Trustees

Able to work most Fridays through Sundays

Must be available through to the end of September

High school diploma

Ability to learn and use point-of-sale systems

Candidate must be at least 18 years of age with a minimum of one year of work experience

Able to work well with people in a team environment and to communicate effectively, both in writing and orally

Able to function and act both independently & as a team, plus make decisions & multitask under pressure

Math skills for handling and counting cash

Able to consistently lift 40lbs & stand for long periods of time (at least 6 hours)

Current authorization to work in the United States - a candidate must have such authorization by his or her first day of employment

A satisfactory criminal background (CORI) check

Benefits

Sick Time: 40 hours

Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.

Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.

Company

The Trustees of Reservations

Founded by landscape architect Charles Eliot in 1891, The Trustees has, for more than 125 years, been a catalyst for important ideas, endeavors, and progress in Massachusetts.

Founded in 1891

Boston, Massachusetts, USA

201-500 employees