BloomNation · 3 weeks ago
Customer Service Team Lead
United States
Full-time
Remote
Mid Level
$23/hr - $23/hrPromenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. They are seeking a dynamic and experienced Customer Service Team Lead to oversee a team of 8 offshore representatives, ensuring exceptional customer support and fostering strong relationships within the team.
E-CommerceFlowersMarketplaceRetail
Responsibilities
Lead and motivate a team of 8 offshore customer support representatives to deliver exceptional service
Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions
Monitor team performance, set goals, and provide regular feedback and coaching
Identify opportunities to streamline processes and improve efficiency within the team
Work closely with other departments to ensure seamless communication and collaboration
Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently
Helping customers and partners use our Promenade products to change the way local businesses connect with their community
Qualification
Required
Lead and motivate a team of 8 offshore customer support representatives to deliver exceptional service
Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions
Monitor team performance, set goals, and provide regular feedback and coaching
Identify opportunities to streamline processes and improve efficiency within the team
Work closely with other departments to ensure seamless communication and collaboration
Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently
Helping customers and partners use our Promenade products to change the way local businesses connect with their community
Preferred
A natural people person and relationship builder
Passionate about serving small businesses and being a part of a growing startup
Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence
An excellent communicator, both in writing and over the phone
Friendly, optimistic, and have a caring demeanor
Adept at working well under pressure and with tight deadlines
Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat
Benefits
Equity/Stock options in a profitable and rapidly growing company
Great Medical/Dental/Vision coverage
Transportation coverage in the form of parking, rideshare, or metro credit
Fully stocked snack bar & weekly catered lunches
The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)
Company
BloomNation
BloomNation is an online marketplace designed for the floral retail industry. It is a sub-organization of Promenade.
Founded in 2010
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$18.2MKey Investors
B. Riley FinancialA.Capital VenturesAndreessen Horowitz
2021-02-03Series B· $11M
2014-10-07Series A· $5.55M
2013-10-24Seed· $1.65M
Company data provided by crunchbase