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Prime Capital Financial · 1 week ago

Client Service Specialist

United States

Full-time

Remote

New Grad, Entry Level

Prime Capital Financial is a financial services firm dedicated to delivering exceptional client service and building strong relationships. The Client Service Specialist will provide personalized support and guidance, ensuring client satisfaction while collaborating closely with advisors and portfolio managers.

Asset ManagementFinanceFinancial ServicesWealth Management

Hiring Manager

Amanda Dugger

Responsibilities

Build and maintain strong relationships with clients, providing prompt and professional assistance

Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing updates on account activities

Assist in client onboarding and account setup processes

Handle administrative tasks such as scheduling appointments, managing calendars, and coordinating meetings for Financial Advisors

Prepare and process client documentation, including account forms, transfer requests, and account updates

Maintain accurate and up-to-date client records in the firm’s CRM system

Assist in preparing reports, presentations, and other materials for client meetings and reviews

Collaborate with internal departments to ensure seamless operational processes and timely execution of client requests

Coordinate with Custodians, third-party teams, and internal WM Operations team to facilitate account transfers, fund transfers, and other transactions

Monitor and follow-up on pending client requests and ensure timely completion

Stay up-to-date and proficient in all technologies required for this role

Comply with Prime Capital Financial's and FINRA policies and procedures based on a registered or non-registered position

Please adhere to all compliance policies, procedures, and regulations

Assist in maintaining client confidentiality and data privacy

Identify opportunities for process improvements and suggest solutions to enhance operational efficiency and client experience

Stay updated on industry trends, regulations, and best practices related to wealth management and client service, as well as all company and custodial changes to policy, procedures, forms, and other daily operations

Attend all offered training sessions relevant to this role

Willingness to learn, grow, and change to keep up with the consistent changes in the wealth management industry, technology, rules & regulations

Maintain client engagement programs, such as gift cards, outreach, and marketing seminars and efforts to enhance the advisor's business and the overall client experience

Exercises correct security procedures for personal workspace

Qualification

Series 65Financial services experienceTechnology skillsMicrosoft SuiteCRMSalesforceAdobeClient service skillsCommunication skillsOrganizational skillsTeam playerAttention to detail

Required

High School Diploma or equivalent required

Series 65 Required or obtained within 9 months of hire

Strong technology skills are required

Experience with Microsoft Suite, Google Suite, CRM, Salesforce, and Adobe required

Ability to work and make decisions independently, with minimal supervision

Excellent written and verbal communication skills

Excellent client service skills

Comfortable with presenting to senior leaders

Superior attention to tasks, detail and follow through

Excellent organizational and time-management skills; ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround

Ability to successfully prioritize and manage multiple tasks, projects, and assignments

Ability to adapt quickly and positively to change

Team player and collaborator; invest in building long-lasting relationships both externally and internally

Must possess a will-do/cando attitude

High standards of professionalism, ethics, confidentiality, and integrity will be paramount for this role