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TECHEAD · 4 days ago

Configuration Manager ( ITSM)

Richmond, VA

Contract

Hybrid

Mid, Senior Level

$90/hr - $100/hr

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments. They are seeking a highly skilled Configuration Manager with ITIL certification to establish, govern, and continuously improve the Configuration Management process within the ITSM framework.

ConsultingRecruitingStaffing Agency

Growth Opportunities

Hiring Manager

Amber Stein

Responsibilities

Own and manage the CMDB, ensuring accuracy, completeness, and compliance

Develop, implement, and maintain configuration management policies and processes in line with ITIL standards

Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery

Define and enforce policies for configuration item (CI) identification, control, and reporting

Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information

Monitor and audit configuration data to ensure quality and reliability

Establish and track KPIs/metrics for Configuration Management maturity and CMDB health

Provide leadership and guidance to IT teams on configuration management best practices

Support IT governance, risk, and compliance initiatives

Qualification

ITIL certificationConfiguration Management experienceIvanti Neurons for ITSMAzure environment experienceITIL v3/v4 processesAnalytical skillsStakeholder managementAutomation tools knowledgeCloud environments familiarityScripting knowledgeAuditCompliance familiarityCOV policies knowledgeProblem-solving skillsDocumentation skillsCollaboration skillsCommunication skills