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Friends of the High Line · 1 week ago

Seasonal Visitor Services Associate

New York, NY

Part-time

Onsite

New Grad, Entry Level

$22/hr - $22/hr

Friends of the High Line is a nonprofit organization and public park dedicated to reimagining public spaces in New York City. The Visitor Services Associate is responsible for ensuring a safe and enjoyable experience for park visitors, executing daily operational procedures, and engaging with guests about the park's offerings.

AssociationCommunitiesGovernmentNon Profit

Responsibilities

Execute the High Line's standard operating procedures for opening and closing the park on a daily basis, dependent on the schedule assigned by the Manager of Park Operations

Remain up-to-date on High Line history, visitor information, points of interest, tour offerings, membership levels, events, programs, and all operational changes

Maintain safe park capacity by regularly conducting visitor counts in the designated zone(s) and implementing an exit-only system as needed

Work closely with POpS and NYC Parks Enforcement Patrol (PEP) to ensure the safety of staff and visitors

Submit daily reports, including a list of completed and outstanding tasks, observations regarding park status, and notable incidents

Participate in snow and ice removal during the winter season

Continually monitor park conditions for safety and communicate concerns to POpS

Work alongside Operations personnel from multiple departments to complete various tasks as needed

Actively engage visitors in conversation, advise them on areas of interest, educate them about park rules, and mitigate conflict when appropriate

Submit daily reports detailing visitor interactions, completed tasks, and notable incidents

Support the High Line's Volunteer team by coordinating the start of public tours and the operations of the High Line information station

Assist with the set up, execution, and breakdown of programs, events, and activities in the park

Other duties as assigned

Qualification

Operations experienceCommunication skillsGoogle G-Suite proficiencyInterpersonal skillsWork outdoorsLanguage skillsDependabilityTeamworkFlexibility

Required

Ability to work outdoors in all weather conditions, travel 10 or more miles by foot over the course of the day and remain in a fixed post for several hours at a time for five days a week

Ability to bend, twist, grasp, crouch, crawl, and/or lift up to 30 lbs at a time

Ability to work holidays, weekends, early mornings, and/or evenings as part of a regular schedule

Experience in operations at a public venue or outdoor space

Communicate with professionalism, enthusiasm, and patience in all interactions with the High Line's diverse staff and visitors from around the globe

Work independently and as part of a team

Demonstrate dependability, initiative, and personal accountability in all aspects of the job

Maintain composure and resilience even in high-pressure situations

Be flexible, good-humored, and ready to address challenges as well as celebrate successes

Assimilate information quickly and accept direction

Excellent communication and interpersonal skills

Proficient in using both desktop computers and mobile devices

Proficient use of Google G-Suite