Monterey Bay Aquarium · 6 days ago
Manager of GE Interpretive Programs - Volunteer Guide Program
Monterey, CA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $93K/yr
4+ years expMonterey Bay Aquarium is dedicated to creating an inclusive workplace that values diversity. They are seeking a Manager of GE Interpretive Programs to oversee the development and delivery of interpretive programs, ensuring quality and inclusivity while managing staff and volunteers.
AquacultureArchitectureAssociationGovernmentNon Profit
Responsibilities
Provide leadership to and management of the interpretive programs staff and volunteers (Guides, Shift Captains, and Mentors); coach and provide ongoing feedback
Facilitate and deliver training (onboarding, intensives, new programs, specific skills and roles)
Provide daily operational management of the Interpretive Programs Team and Guide Volunteers
Develop new interpretive programs working cross divisionally to support the Aquarium mission
Lead the strategic development of new initiatives
Implement the launch of new interpretive programs (tours, theatrical, night events, virtual, public, auditorium, among other guest facing programs)
Evaluate programs to measure and analyze program effectiveness to help inform the future strategy of interpretive program offerings
Write guest experience training materials, including enrichments for the Guide Program Pathway and Interpretive Programs (tours, theatrical, night events, virtual, public, auditorium); keep them updated on Tidepool and MBA Learns
Manage the creation and editing of new/existing training materials including but not limited to audio visual, manuals, digital libraries, handouts, and presentations
Evaluate and approve program delivery from guest facing staff and volunteers
Deliver ongoing interpretive programs (e.g., deliver feeding narrations, auditorium programs, tours, etc.) as required
Assist the Operations team with ad hoc floor support on the floor as required
Qualification
Required
Bachelor's degree in a natural science, education, or performing arts or equivalent experience
At least four years' experience in a management or professional leadership role, ideally in a museum, educational, or camp setting
At least four years' experience delivering educational or related programming in an informal setting
Demonstrated ability to develop science training materials for non-science professionals
Experience with training staff on program delivery, as well as offer continued coaching and feedback
Proficiency in delivering educational programs in a fun, scientifically accurate and engaging manner
Strong interpersonal skills and familiarity in working with a variety of professionals, interns, and volunteers of various ages
Flexibility and the ability to be self-directed while performing a number of diverse tasks simultaneously
Excellent written and oral communication skills
Must be able to work weekends, evenings, and holidays
Ability to work within, and maintain Monterey Bay Aquarium's Core Values
Demonstrated commitment to Monterey Bay Aquarium's Leadership Competencies
Preferred
Preferred Certifications: National Association of Interpretation, ASTC, AZA, or the Getty Leadership Institute
Experience with adult education
Experience managing multigenerational group settings
Track record managing large groups of volunteers
Company
Monterey Bay Aquarium
The Monterey Bay Aquarium is a non-profit public aquarium located in Monterey, California, United States.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Clint Cornfield
Digital Learning Specialist
Nicole Sanchez
Chief People & Culture Officer
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