Banner Technologies · 1 day ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expBanner Technologies is transforming the commercial real estate industry through innovative financial and project management software. They are seeking a Customer Success Manager to build and maintain relationships with high-value customers, drive product adoption, and ensure customer satisfaction with their platform.
Building MaintenanceProperty ManagementReal Estate
Responsibilities
Serve as the primary point of contact for a portfolio of high-value customers
Drive product adoption, engagement, and retention by deeply understanding client workflows and goals
Translate customer needs into clear technical requirements for our engineering team
Manage and clearly communicate implementation timelines and deliverables
Conduct onboarding, training, and ongoing check-ins to ensure long-term success
Advocate for customer needs internally and help shape our roadmap
Maintain and prioritize feedback, feature requests, and enhancement tickets
Ensure end-to-end testing and validation of deliverables before customer release
Qualification
Required
2–4 years of experience in Customer Success, Account Management, Consulting, or a similar client-facing role
Proven ability to manage complex stakeholder relationships
Strong communication skills—both verbal and written
Experience working with technical products or collaborating with product/engineering teams
Highly organized, with the ability to manage multiple priorities at once
Conflict resolution and expectation management instincts
Startup DNA: you're resourceful, adaptable, and ready to build
Technical acumen: our product & space is complex, so you'll need to be comfortable getting into the weeds of the product and industry
Benefits
Competitive salary + equity participation
Fully covered medical, dental, and vision insurance
401(k) participation
Flexible vacation policy
Company
Banner Technologies
Banner provides a platform to support the entire capital process, including bidding, bid leveling, cost tracking and reporting.
11-50 employees
H1B Sponsorship
Banner Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Early StageTotal Funding
$10M2023-10-17Series A· $10M
2019-08-01Seed
Leadership Team
Mark Murphy
Co-Founder & CEO
Recent News
Benzinga.com
2025-07-16
Benzinga.com
2025-04-15
2025-01-22
Company data provided by crunchbase