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Carvana · 2 days ago

Commercial Accounts Manager - ADESA

Manville, NJ

Full-time

Onsite

Entry, Mid Level

1+ years exp

Carvana, through its subsidiary ADESA, operates over 50 locations in the U.S. and is looking for a Commercial Accounts Manager to lead the customer service experience for designated commercial accounts at the auction. The role involves developing a high-performing team, ensuring operational efficiency, and maintaining strong customer relationships to maximize production and profitability.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Lead the commercial account team to ensure maximum production and profitability of our commercial business

Act as the liaison between the auction and commercial account representatives for vehicle preparation accuracy

Support operational and administrative processes to move cars through the auction process with a strong understanding of processes, collaboration across the organization and communication internally

Influence and lead others as a people, customer and business manager

Engage with customers and employees in a transparent, reliable, and positive manner

Demonstrate knowledge of products and services and maximize our technology

Know, practice, and ensure that company policies, procedures, and applicable state and federal laws are always followed

Recruiting, retaining and developing talent

Develop customer service strategy

Collaborate with stakeholders to optimize processes

Monitor commercial accounts and work with other teams to ensure compliance with sale plan layouts, corporate requirements and other directives. Advise and assist with corrective procedures, if needed

Ensure the use of marketing tools on selected customer accounts as instructed

Participate on sale day; represent vehicles for absentee seller customers and authorize transactions across the block per customer’s instructions

Qualification

Customer service strategyLeadership experienceMultitasking abilityProficiency with computer systemsCommunication skillsSales focusedDetail orientedSelf-motivatedConflict resolution