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FirstService Residential · 3 weeks ago

Assistant Community Association Manager

Chicago, IL

Full-time

Onsite

Mid Level

$57K/yr - $67K/yr

FirstService Residential is seeking an Assistant Community Association Manager to support the Community Association Manager through various administrative and project duties. The role involves managing leases, maintaining homeowner files, and ensuring excellent service in resident interactions.

Property ManagementReal Estate

Responsibilities

Organize and maintain all homeowner and administrative files and perform annual association file cleanout in accordance with company standardized hard copy and electronic system

Manage and process all leases within the building, including uploading lease to Connect and tracking of leases through the Master Lease List

Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues with knowledge and enforcement of the Community Governing Documents. Respond to client communications and address issues within one business day

Assemble Board Packets in a clean, orderly, and professional fashion

Update and generate required association and management reports as instructed by the Community Manager

Manage all moves, deliveries, staging, and resident contractors for elevator use, utilizing move calendar, including collection of move fee and deposit, and obtaining appropriate documents and proof of insurance

Coordinate printing and electronic distribution of monthly newsletter, as well as uploading document to Connect and Community Website

Update and generate required association and management reports as instructed by the Property Manager

Monitor and address resident disputes as required and build a positive relationship between residents and management

Qualification

Community Association Manager licenseCommunity management experienceOral communication skillsWritten communication skillsMulti-tasking abilityPositive attitude

Required

Active Community Association Manager license in the state of Illinois

Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions

Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time

Superior oral and written communication skills