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Trystar · 6 days ago

Customer Technical Support Engineer

Faribault, MN, US

Full-time

Onsite

Senior Level

$70K/yr - $85K/yr

5+ years exp

Trystar is seeking a highly skilled Customer Technical Support Engineer to provide customer facing real-time technical support for Trystar’s broad array of custom-engineered critical power systems. The role involves serving as a technical support interface between external and internal customers, utilizing troubleshooting skills and collaborating with various teams to ensure customer success.

Electrical DistributionElectronicsManufacturing

Responsibilities

Receive support requests via phone, email, and website

Provide real-time support for installers, contractors, maintenance personnel

Manage support tickets utilizing SalesForce Service Cloud case management systems

Become familiar with a broad array of product types across Trystar’s expanding portfolio

Regularly collaborate with Subject Matter Experts and Engineering for each product series

Assess, build, compile, and organize support library resources

Coordinate with, provide regular direction, and remote support to field service technicians and engineers – both direct and 3rd party resources – in preparation for and while at the job site

Occasional travel or after hours/weekend support required

Qualification

Electrical EngineeringPower EngineeringReal-time troubleshootingNECUL standardsPower generation experienceCRMERP softwareConstruction documentsCommunication skillsOrganizational skillsCustomer focusProblem solving

Required

BS Electrical Engineering, specialty in Power Engineering

Experience 5–10+ years in power generation/critical power engineering or support for applications involving generators, renewable energy integration, power inverters and battery energy storage systems

Strong working knowledge of NEC, and UL standards for: NFPA 110 (EPSS), NFPA 70/NEC, NFPA 99, NFPA101, UL 891, UL924, UL1008, UL 1558, UL1741

Ability to read and interpret electrical drawings, schematics, wiring diagrams, project specifications, equipment specifications and manuals

Strong communication and organizational skills; ability to communicate with a broad range of customer types and backgrounds

Relentless customer focus and drive to serve the customer

Established skills in real-time troubleshooting and fault isolation methods and problem solving

Familiarity with construction documents processes and construction sites and/or industrial processes and applications as it relates to power generation, backup, and distribution

Experience working within CRM, ERP, Excel, Word and other common business software tools

Expected Travel: less than 20%