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Hilltop Holdings · 1 week ago

Fraud Specialist - Wire Transfer & Validation

325 N Saint Paul Street, Dallas, TX, 75201, US

Full-time

Onsite

Mid Level

3+ years exp

Hilltop Holdings is seeking a Wire Transfer Validation Specialist to investigate fraud alerts related to outgoing wire activity. The role involves conducting validation callbacks to customers for suspicious wire transfers and ensuring compliance with regulatory requirements while maintaining communication with customers and employees.

BankingFinancial Services

Responsibilities

Performs callback verification to confirm payment details and authenticity of wire transactions that alert on the fraud cases management system. Ensures callbacks are made to an authorized individual based upon agreements, signature cards, and/or business resolutions

Conducts analytical reviews of account to determine risk and fraud indicators prior to customer callbacks as these indicators drive the conversation with the customer. This review will include, but not limited to, reviewing the age of the account, age of the customer, source of funds for the wire, if additional fraud cases for this customer

Tenacity in reaching the customer is required; every effort must be made to ensure wires are processed same day

Determine based on callback responses if the wire should be escalated for additional review by Fraud management to determine if wire should be processed

Documents all contact times and customer touchpoints for future customer inquiries

Receives, reviews, and processes outgoing wiring instructions for US Dollars or foreign exchange from customers, branches, and departments. Wires received from various sources must adhere to guidelines for each traffic stream. Verifies validity of instructions including compliance and adherence to Wire Policy and initiates corrective action if needed

Work with various research and investigative software programs and tools

Follows security and operational control procedures for the wire transfer systems

Complete the wire process for the ongoing wire, while also looking for the red flags of fraud and taking the correct steps to protect the customer and/or the bank from loss due to fraud

Stay up to date with industry trends, regulatory changes and emerging fraud threats related to wires

Open wire fraud cases for any confirmed fraud determined through the callback process

Additional duties as required

Qualification

Bank fraud preventionWire transfer fraudCustomer serviceAnalytical skillsProblem-solving skillsInterpersonal communicationOrganizational skillsTime managementAttention to detail

Required

High School diploma, general education degree (GED), or equivalent required

3+ years' Bank fraud prevention experience, with a focus on wire transfer fraud preferred

Must have exceptional customer service skills, as well as strong written and interpersonal communication skills and work under pressure

Strong analytical and problem-solving skills with demonstrated knowledge of bank practices related to bank accounts

Self-starter with the ability to work independently, but also as part of a team

Strong organizational skills with attention to detail along with the ability to present finding concisely and in a timely manner

Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment