National Trench Safety · 1 week ago
Inside Sales Rep III Dispatcher - Chicago
Chicago, Elmhurst, IL, US
Full-time
Onsite
Entry, Mid Level
$28/hr - $30/hr
2+ years expNational Trench Safety specializes in the rental and sale of excavation safety products, and they are seeking an Inside Sales III (Dispatcher) to support their sales and operations. The role involves managing customer inquiries, directing logistics, and ensuring efficient order fulfillment.
Building MaterialConsumer GoodsManufacturingReal Estate
Responsibilities
Directs the flow of deliveries/pickups and performs supporting administrative duties
Communicates delivery capabilities and expectations
Predict, manage, and escalate order fulfillment drawbacks or complications
Manage dispatch of the vehicles to maximize the efficiency of order fulfillment
Receives and responds to all customer inquiries, orders, and complaints
Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments
Maintains communication with Drivers to expedite deliveries
Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served
Provides customers and other Branches with any data and backup data as requested
Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues
Reports on all out-of-line conditions affecting customer satisfaction
May take after-hours calls; i.e., security, and customers, and document any complaints for resolution at some branches
Assist in Inventory and cycle counts
Assists in directing and prioritizing logistics of deliveries/pickups and related sales support duties
May open and/or close operations facilities in some branches
Performs other duties as requested
Qualification
Required
Minimum (2) two years' experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry
Must have a valid driver's license
Excellent communication skills verbal and written to enhance relationships with customers and team members
Quick learner, attention to detail, and adaptability skills
Excellent time management and organization skills
Emotional Intelligence and strong collaboration skills
Proficient knowledge of Infor, Microsoft Office, and Salesforce CRM
Expert knowledge of operational processes; including deliveries/pickups, commensurate with the rental industry
Benefits
Excellent medical, dental, and vision plans
401(k) retirement plan with company match and immediate vesting
Team Ownership Program (TOP) grants an annual stock award to every active full-time employee.
Flexible spending and health savings accounts
Basic and Voluntary life and disability insurance
Paid Time Off that is either awarded or begins to accrue on the first pay period
8 paid holidays
Birthday and Work Anniversary holidays after one year of service
Incentive bonus plans
Educational assistance
Company
National Trench Safety
National Trench Safety is a construction company offering trench, traffic, and safety products.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-05-01Private Equity
2012-01-01Private Equity
Leadership Team
Phil Mason
President and CEO
Samantha Moreno, aPHR
Human Resources Operations Partner
Recent News
Maryland Daily Record
2025-10-10
2025-09-17
Company data provided by crunchbase