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NetSuite · 5 days ago

Customer Service Admin Support A2

Kansas City, MO, United States

Full-time

Onsite

Entry Level

1+ years exp

Oracle is a world leader in cloud solutions, and they are seeking a Customer Service Admin Support A2 to provide post-sales customer support. The role involves resolving customer inquiries, providing technical guidance, and ensuring customer satisfaction through effective communication and problem resolution.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Responsibilities

Provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability

Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system

Work is semi-routine in nature

Support may be delivered via electronic channels (web, e-mail, etc.) or phone

Position may work in a call center environment as needed

Be the point of contact for new customers, introducing and educating them on Oracle as a whole

Gain knowledge of specific product areas within our core technologies and/or applications

Qualification

Oracle products knowledgeOperating systems understandingNetworking knowledgeHardware environments knowledgeSoftware knowledgeCustomer success commitmentCommunication skillsTeam player

Required

0 to 2+ years of experience

Applicants are required to read, write, and speak English

Prior working knowledge of or the desire to quickly learn about Oracle products

Understanding of the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment

Excellent communication skills

Prior abilities to be an effective team player

Commitment to ensuring customer success

Associates degree

At least 1 year of related experience