Integrated Resources, Inc ( IRI ) · 6 days ago
Complaints Handler
Franklin Lakes, NJ
Contract
Onsite
New Grad, Entry Level
$32.96/hr - $32.96/hrIntegrated Resources, Inc (IRI) is seeking a Complaints Handler to manage customer inquiries and ensure compliance with client policies. The role involves administrative data collection, communication with internal and external customers, and triaging complex inquiries.
BiotechnologyHealth CareHuman ResourcesRecruitingStaffing Agency
Hiring Manager
Savi S.
Responsibilities
Data entry into excel spreadsheet
Contact information collection and documentation
Document information gathered
Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer
Ensures compliance with all Client policies and procedures
Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer
Make Outbound calls to various customers to verify if field action notifications have been received
Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices
Maintain detail records of outbound calls such as representative names, titles, disposition of any products
Raise any escalated concerns to the next level of management
May perform other duties as required
Qualification
Required
Must have strong Microsoft Excel/Outlook skills
Experienced in customer service or complaint intake
Self-Motivated
Experience in regulated industry is a plus
High school degree required
Proficiency in Microsoft Office, specifically Word and Excel
Strong Verbal Communication skills
Can work with minimal supervision
Preferred
Associate degree preferred
Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred
Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred
Company
Integrated Resources, Inc ( IRI )
Integrated Resources Inc.
Founded in 1996
501-1000 employees
H1B Sponsorship
Integrated Resources, Inc ( IRI ) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (5)
2023 (13)
2022 (9)
2021 (25)
2020 (39)
Funding
Current Stage
Late StageRecent News
2025-06-11
2025-06-11
2025-04-14
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