Lake Trust Credit Union · 1 day ago
Member Experience Assistant Manager - Packard Branch (Ann Arbor)
Ann Arbor, MI
Full-time
Onsite
Entry, Mid Level
1+ years expLake Trust Credit Union is dedicated to supporting its members and fostering community well-being. The Member Experience Assistant Manager is responsible for inspiring team members to build strong relationships with members, assisting them on their financial journey, and ensuring operational excellence in the branch.
BankingConsumer LendingFinancial ServicesNon Profit
Responsibilities
Assist Member Experience Manager in providing leadership and coaching to the team, in ensuring operational excellence, quality member service, and goal attainment
Work with team to build and deepen member relationships by assisting members on their financial wellbeing journey and offering solutions to advance their success
Demonstrate excellent communication skills, think creatively and use sound judgement when working with your team to solve problems, focusing on one stop resolution for our members
Provide direction on all operational aspects of the department including cash handling, security, audit procedures, and compliance
Be adaptable and remain flexible in the face of rapidly changing business needs
Expand and grow strong relationships among peers and other departments, encourage open communication and collaboration
Assist Member Experience Manager in conducting meetings, huddles, and training sessions
Assist team with transactions and procedures as needed
Maintain knowledge of products, services, and procedures to effectively service members
Perform other duties as required and/or assigned
Qualification
Required
High school diploma required, Associate or Bachelor's degree preferred
Minimum of 1-2 years of supervisory and/or coaching/mentoring experience required or demonstrated leadership ability within the organization
Excellent problem solving and communication skills
Ability to quickly adapt to changing priorities
Passion for leading and coaching others
Ability to motivate and inspire team
Proven ability to support a strong member service culture while building member wellbeing
Ability to maintain high degree of confidentiality and professional demeanor in all situations
Willingness and ability to support other locations as needed
Willingness and ability to assume Member Experience Manager responsibilities as needed
Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities
Preferred
Associate or Bachelor's degree preferred
Benefits
Financial Wellbeing Services
401(K) matching up to 5%
Heath Insurance with Wellness Incentives
Employee Wellbeing Services
DE&I Initiatives
Work-Life Balance
Company
Lake Trust Credit Union
Lake Trust Credit Union focuses on consumer lending, business lending, community development and financial services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David A. Snodgrass
President and CEO
Recent News
2025-04-30
Company data provided by crunchbase