NEOGOV · 2 weeks ago
Personal Care Coordinator Sr (Bilingual in Vietnamese)
Orange, CA
Full-time
Hybrid
Mid, Senior Level
$54K/yr - $81K/yr
2+ years expCalOptima is a mission driven community-based organization that serves member health with excellence and dignity. The Personal Care Coordinator Sr will be an integral part of the Case Management team, providing advanced support to plan members and ensuring effective communication and coordination of care.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability
Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department
Maintains strong working relationships when collaborating with the PCP and health care team to ensure timely communication of member's clinical information and ensures appropriate documentation of all interventions. Also, notifies member's care team of key event triggers
Collaborates with licensed professionals in development of a care plan for each member, incorporating the HNA or HRA all assessment findings. Facilitates communication of care plan to the PCP and member, as necessary
Develops and implements a member's specific care plan which includes prioritized Specific, Measurable, Achievable, Relevant, and Time-Bound (SMART) goals
Facilitates and participates in interdisciplinary team meetings as applicable
Processes and maintains complex or sensitive documentation of member's case and care plan within CalOptima Health's medical management system
Facilitates referrals to Behavioral Health Services and identifies the need for referrals to Long-Term Support Services and community resources
Facilitates transfers to member's assigned case manager in accordance with member needs, when appropriate
Anticipates longer-term and more unique member needs by providing guidance in understanding and accessing the benefits they are entitled to under Medicare and Medi-Cal, as appropriate
Maintains compliance with established departmental productivity guidelines; compiles and conducts basic analyses and reporting of productivity metrics to management as required
Coordinates and maintains cases in current case load in accordance with case management standards. Assists with collection of health risk or health needs assessments as well as gathers medical records as needed
Provides regular outreach to assigned members and evaluates quality of service given to members according to department contact standards
Serves as the main point of contact for assigned members to anticipate longer term member needs
Works with Case Management staff to expedite the resolution of member concerns
Completes other projects and duties as assigned
Qualification
Required
High School diploma or equivalent required PLUS 2 years of experience working with the needs of members, such as but not limited to pediatric members, seniors or persons with disabilities (SPD) and/or special populations (e.g., homeless or at risk of homelessness) in a customer/member service capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying
Bilingual in English and Vietnamese
Preferred
Bachelor's degree in healthcare management, social work, human services or related field
2 years of experience with health maintenance organization (HMO), Medi-Cal and health services
Experience working with individuals with behavior health conditions or substance use disorders
Benefits
CalPERS pension program and additional retirement packages.
A generous PTO program
A quality work life balance
Various wellness programs
Tuition Reimbursement
Professional development opportunities
Career development opportunities
Flexible scheduling
And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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