This job has closed.

Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader · 1 day ago

FIELD OPERATIONS TECH CONTROLS

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. The Field Operations Controls Technician is responsible for the setup and troubleshooting of Point-of-Sale software and various technologies at client car wash sites, providing exceptional customer service and problem resolution.

Automotive

Responsibilities

Travel to client sites across the US to setup/configure or solve potentially complex problems with wiring of products or configuration issues (Some travel outside the US when applicable)

Provide in-person client training on system and operational functionality and programming

Reading site plans and wiring diagrams to confirm and advise electricians of issues

Configuring PLCs based on company and client requirements to control car wash equipment

Fielding calls and/or emails from clients who are having trouble with their system

Troubleshoot technical support issues which may range from networking, computer hardware, computer software, internet, power, electrical and operator error-related issues

Work with clients directly face-to-face, electronically, virtually or via telephone

Provide problem resolution and response in a timely and accurate manner

Enter all customer issues into a tracking system and provide follow up to customers on issues that cannot be resolved immediately

Coordinate with Quality Assurance and Development on bug fixes as needed

Work with onsite coordinators to ensure site parts and/or replacement equipment have been placed

Update and maintain installation, assembly and end user documentation for company products

Demonstrate Enthusiasm - be a positive and encouraging presence on-site and/or in the office

Document workflow and work procedures

Crosstrain designated back-up staff

Phone Technical Support, when not travelling in the field

Other duties as assigned

Qualification

Field service installationLANNetworking knowledgeTech Support experiencePLC experienceWiring diagrams understandingCustomer service experienceLinux commandsWindows OS experienceStructured wiring

Required

High school diploma or GED required

Minimum of 2 years on-site support experience

Minimum of 1 year experience in at least one of the following areas: structured wiring (e.g., new construction electrical, low voltage wiring, home entertainment system wiring); field service installation and repair in voice (telephone; data (internet), or video (RF/cable)

Minimum of 1 year of direct customer service experience

LAN and Networking knowledge

Tech Support, Premise Tech or Help Desk Experience required

Experience with Windows OS

Experience with PLCs

Experience with reading and understanding wiring diagrams

Preferred

2-5 years of experience specifically in service installation and repair in multiple service provider environment

Some experience with Linux commands

Benefits

100% employer paid medical plan

401(k) match

Additional medical plans

Dental

Vision

Flex spending account

Short-term and long-term disability & life insurance coverage

Company

Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader

With complete tunnel systems in each of the 50 United States and equipment in countries worldwide, Sonny's equipment delivers millions of clean, dry, shiny cars each year, around the globe.

Founded in 1949

Tamarac, Florida, USA

1001-5000 employees