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The Bank of Tampa · 1 week ago

Banking Support Specialist

Plant City Office, Plant City, FL, US

Full-time

Onsite

Entry Level

1+ years exp

The Bank of Tampa is seeking a Banking Support Specialist who will provide exceptional service to clients by performing a variety of service transactions. This role involves both teller responsibilities and platform/account-opening functions to deliver comprehensive support to clients at the Plant City Office.

BankingFinancial ServicesVenture Capital

Responsibilities

Delivers exceptional client service with a friendly, solutions‑focused approach in every interaction

Represents the Bank’s culture and values, ensuring a professional and welcoming experience for clients and colleagues

Builds strong client relationships by responding proactively, anticipating needs, and demonstrating empathy

Performs both teller and platform functions, including account opening, account maintenance, accurate cash handling, and daily balancing in accordance with policy

Engages clients in needs‑based conversations to identify opportunities for Bank products, services, and digital tools

Provides high‑quality referrals to business partners to support clients’ broader financial goals

Resolves cash discrepancies using sound problem‑solving skills and escalates complex issues when appropriate

Processes a wide range of servicing transactions across multiple departments with accuracy and efficiency

Maintains strong knowledge of the Bank’s products, services, systems, and digital solutions to support client needs

Serves as a resource on operational procedures, compliance requirements, software systems, and audit standards, offering guidance to peers as needed

Collaborates effectively within a team, contributing positively to office and organizational goals

Protects client confidentiality and exercises sound judgment when handling sensitive information

Stays current on policies, procedures, and regulatory updates, taking ownership of ongoing learning and communicating training needs to management

Adapts communication and interpersonal style to effectively engage diverse clients and colleagues

Demonstrates flexibility and resilience, adjusting to changing priorities and business needs

Communicates clearly and professionally across all levels of the organization

Navigates sensitive client situations with professionalism, empathy, and emotional awareness

Utilizes Bank software and digital tools effectively, leveraging advanced features to complete tasks efficiently

Qualification

Banking experienceCash handlingClient serviceNotary licenseMortgage Loan OriginatorEmpathyCommunication skillsProblem-solving skillsTeam collaborationFlexibility