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CCMC · 4 days ago

Vice President of Client Services

Prescott, AZ

Full-time

Hybrid

Lead/Staff, Director/Executive

4+ years exp

CCMC is a leader in community association management, currently managing over 600 communities across six states. The Vice President of Client Services is responsible for overseeing service delivery to clientele, managing community management personnel, and ensuring high service levels are maintained and enhanced.

ConsultingInformation TechnologyLegal

Responsibilities

Supervise management staff, to include, but not limited to, performance management, response to operational/policy/procedure questions, quality control, general support, PTO approvals, recruitment

Conduct staff meetings, as needed

Ensure service levels through quality control measures, such as attendance at board meetings/annual meetings, making consistent contact with clientele, reviewing management reports, etc. Elevate service issues as needed

Assist in new account start-up

Conduct new manager training and support

Assign emergency contact responsibilities and ensure emergency vendors are up to date, if needed

Acquire and maintain full working knowledge of applicable State and Federal Regulation pertaining to common interest communities and of governing documents

Attend all appropriate HOAMCO training classes, meetings and seminars as requested

Conduct Community Manager duties as needed

Make recommendations for more efficient operations

Assign managers to communities

Conduct new Board Member training