Aquarius Professional Staffing ยท 5 days ago
Banking Customer Service Specialist
Cincinnati Metro
Contract
Onsite
Entry Level
1+ years expAquarius Professional Staffing is working with one of the top banking institutions based in the Cincinnati area. They are seeking a Banking Customer Service Specialist to act as a Client Advocate and handle customer inquiries related to bank products and services, while striving for first contact resolution.
RecruitingStaffing Agency
Responsibilities
Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat
Recognize sales opportunities and refer clients to sales associates
Remain current on products, services, policies and procedures
Resolve customer inquiries or issues with respect to any loan product offered by the company
Resolve customer issues through account research and utilization of support materials and resources
Perform customer account transaction and maintenance activities accurately
Strive for first contact resolution of customer inquiries, transactions and problem resolution
Escalate customer requests requiring additional knowledge or expertise as defined by department leadership
Qualification
Required
High school diploma or general education degree (GED)
1+ years of experience working in a high call volume service center
Working knowledge of database software, such as Jack Henry Silverlake or other customer information systems
Strong interpersonal, verbal and written communication skills
Demonstrated ability in providing excellent customer service
Company
Aquarius Professional Staffing
Aquarius Professional Staffing is a staffing and recruiting agency.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Abby Hehemann
Senior Talent Partner
Jon Barber
Senior Talent Partner
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