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Peoples Bank · 1 day ago

Teller

Pomeroy, Pomeroy, OH, US

Full-time

Onsite

Entry Level

1+ years exp

Peoples Bank is a prominent community bank dedicated to improving local communities. The Teller position involves providing excellent service to customers, processing transactions, and assisting with account management while contributing to the branch's sales goals.

BankingFinanceFinancial Services

Responsibilities

Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times

Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution

Maintain a position of trust and responsibility by keeping all customer business confidential

Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability

Will be responsible for processing complex multi-step teller transactions

Must have the ability to research and offer solutions to resolve customer issues by using knowledge of the organization to identify helpful resources. Will provide follow up to customer on resolution

Initiate conversations to uncover customer needs, referring customers to platform associates within the branch, and meeting established referral goals

Make sales calls via phone or zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording these activities in Salesforce

Consistently meeting or exceeding sales referral goals as set by management. Maintain a well develop working knowledge of the complete line of products and services offered

Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult

Will be responsible for following operational standards regarding security, risk management, and compliance

Consistently completes required training for all bank and branch policies and procedures

Must be able to meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs

Responsible for meeting Retail Branch Standards which includes dress code

Will perform special projects as assigned

Qualification

Customer service experienceSales skillsMicrosoft Office proficiencyAttention to detailProfessional attitudeVerbal communicationWritten communicationTeam playerTrustworthiness

Required

High School Diploma or GED

Minimum 1-year related work experience in customer service

Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail

Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel)

Excellent verbal and written communication skills

Positive and professional attitude

Proven team player

Trustworthy and confidential behavior is essential in this role

Daily reliable transportation

Role requires consistent standing to perform role. Bending or squatting may also be required to access night drops, coin machines, vaults, ATM, etc. based upon the branch set up

Must be able to lift up to 25 lbs. consistently

Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed