Northwestern Medicine · 1 week ago
Rehab Patient Access Specialist-Full-time Days
Sycamore, IL
Full-time
Onsite
Entry Level
2+ years expNorthwestern Medicine is a leader in the healthcare industry, committed to providing exceptional patient care. The Rehabilitation Patient Access Specialist plays a crucial role in managing patient access and clerical functions within the department, ensuring a smooth workflow and effective communication with patients and staff.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
May act as a receptionist for the department, greeting staff and customers in a polite manner, and referring to appropriate staff when needed
Answers department telephone calls in a polite manner, communicating messages appropriately and clearly to all staff members
Is customer oriented and able to communicate and work effectively with all levels of staff and department customers
Successfully takes on special projects as needed
Utilizes critical thinking skills to successfully demonstrate the ability to prioritize and complete work quickly as the needs of the department change
Coordinates all clerical work for the department with senior/clinical coordinator/manager/director as appropriate
May coordinate with Senior/Clinical Coordinator/Manager/Director to process department invoices/purchase requests
Maintains appropriate levels of all supplies for the department
Independently manages the DAR (Department Appointment Report) in EPIC for the respective department
Schedules, confirms, and reschedules patients for visits at Rehabilitation Services and its satellite locations
Follows the necessary requirements of the department, which can include completion of questionnaires and coordination with other departments
Appropriately schedules new evaluations and follow up appointments, cancellations, rescheduling and wait list
Appropriately and efficiently 'arrives' patients for process workflow
Completes end of day processing per EPIC policy
Follows Rehabilitation Services and/or CDH Policy and Procedure/Guidelines for scheduling new patient evaluations
Accurately identifies patient MRN to avoid duplication of records in system
Obtains and updates patient demographic, insurance and billing information
May independently access the Unscheduled Orders Work Queues on a daily basis (during normal business hours) and maintains departmental expectations (all new orders will receive initial phone call within 24 -48 hours)
May independently monitor and maintain other assigned Rehabilitation Work Queues based upon registration
Follows Rehabilitation Services Guidelines and policies in regard to subsequent patient scheduling in order to maximize therapist productivity and time. (Effective use of wait list, scheduling of new evaluations, independently adding paperwork time in instances where a therapist is required to see a high number of new evaluations or has a backlog of documentation)
May collect cash and credit card payments and ensures all payment collection and documentation meets current standards
Follows the necessary requirements for daily reconciliation and balancing
May independently manage therapist's monthly schedules/templates
Schedules meetings and huddles as requested by therapist or Senior staff member
Works with Senior to block scheduled PTO time and/or sick time appropriately
May independently make 'new evaluation confirmation phone calls' to all new evaluations the day before the scheduled appointment and create 'shadow charts' administering all associated paperwork for these patients
Completes order entry and evaluating orders
Determines when it is appropriate to consult with technician for interpretative purposes
Assists patients to obtain orders not in the EPIC system
Understanding of scanning: possesses thorough understanding of the scanning process. This understanding includes the user's ability to recognize registration and clinical documents and perform accurate indexing within the electronic record
Independently manages Rehabilitation Work Queue 3111 to monitor and maintain 'visits not authorized' to ensure proper authorization is received in a timely manner
May assist in clinic set up/clean up including hot pack/cold pack machine cleaning and temp logs, eye wash log
Assists Manager/Senior Staff in monitoring charges via accessible Work Queues in EPIC. Independently makes corrections to pending Work Queue items with or without guidance from supervisor
Manages faxing documentation to insurance companies and/or physician offices for authorization and signatures for Plan of Care as appropriate
Works with Coding, Patient Accounts and Financial Clearance Center to ensure all patient accounts are registered accurately for timely billing and management of patient accounts
Qualification
Required
Two years' experience in front office with computer experience
High School graduate
Successful completion of EPIC training for scheduling and registration
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
2026-01-13
Near North Health
2025-12-01
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