Infojini Inc · 2 days ago
Senior ITIL Configuration & CMDB Manager (Azure & Ivanti Neurons)
Mechanicsville, VA
Contract
Onsite
Senior LevelInfojini Inc is seeking a highly skilled Configuration Manager with ITIL certification to join their IT Service Management team. This role is responsible for establishing and improving the Configuration Management process, ensuring the accuracy and integrity of Configuration Items (CIs), and maintaining the Configuration Management Database (CMDB). The ideal candidate will have extensive experience with Azure resources and ITIL best practices.
Information Technology
Hiring Manager
Akash Diwedi
Responsibilities
Develop, implement, and maintain configuration management policies and processes in line with ITIL standards
Own and manage the CMDB, ensuring accuracy, completeness, and compliance
Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery
Define and enforce policies for configuration item (CI) identification, control, and reporting
Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information
Monitor and audit configuration data to ensure quality and reliability
Establish and track KPIs/metrics for Configuration Management maturity and CMDB health
Provide leadership and guidance to IT teams on configuration management best practices
Support IT governance, risk, and compliance initiatives
Qualification
Required
ITIL Foundation certification (Intermediate or Expert level preferred)
Proven experience in Configuration Management within an ITIL environment
Proven experience in Configuration Management within an Azure environment
Strong knowledge of Ivanti Neurons for ITSM
Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management
Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM, including CI class modeling and discovery tools
Excellent analytical, problem-solving, and documentation skills
Ability to work collaboratively across technical and business teams
Strong communication and stakeholder management skills
Experience designing and implementing Configuration Management policies, systems, and monitoring programs for enterprise environments
Familiarity with implementing a CMDB with a specific emphasis on integrating Azure resources to support Change and FinOps activities
Strong knowledge of Ivanti Neurons for ITSM CMDB capabilities
ITIL Foundation Certification
Preferred
Experience with automation tools for configuration management
Familiarity with cloud environments (Azure, AWS, GCP)
Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python)
Familiarity with audit and compliance frameworks
Knowledge of COV policies and standards
Company
Infojini Inc
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises.
Founded in 2006
501-1000 employees
H1B Sponsorship
Infojini Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (12)
2023 (11)
2022 (5)
2021 (10)
2020 (21)
Funding
Current Stage
Late StageRecent News
Baltimore Business Journal
2023-11-04
Company data provided by crunchbase