CoStar Group · 1 day ago
Technical Account Manager, CoStar Real Estate Manager
Atlanta, GA
Full-time
Onsite
Senior Level
5+ years expCoStar Group is a leading global provider of commercial and residential real estate information and analytics. The Technical Account Manager (TAM) is a senior client-facing role responsible for managing a portfolio of premium support clients, ensuring satisfaction and compliance with service level agreements while collaborating with internal teams for issue resolution and product updates.
AnalyticsCommercial Real EstateReal Estate
No H1B
Responsibilities
Case Oversight: Manage support for Enterprise/Premium clients, monitor case progress, ensure SLA compliance, and escalate when needed
Client Liaison: Act as the main contact for technical support, provide timely updates, and coordinate internal teams for complex issues
Relationship Management: Build strong client relationships, understand their workflows, and offer tailored guidance and best practices
Client Advocacy: Represent client needs internally, push for fixes or enhancements, and follow through to resolution
Proactive Support: Conduct regular reviews, share product updates, deliver training, and collaborate with Customer Success on account plans
Team Coaching: Mentor support analysts, share client-specific knowledge, and contribute to knowledge base for self-service resources
Trend Analysis: Track support metrics, identify recurring issues, and recommend improvements based on data insights
Qualification
Required
Bachelor's degree required in Business, Information Technology, Computer Science, or a related field, from an accredited, not-for-profit, in-person college/university
A track record of commitment to prior employers
5+ years in a technical support, technical account management, or customer success role, preferably with enterprise software or SaaS products
Proficiency in Microsoft SQL Server (ability to write basic queries to help investigate data issues)
Strong skills in Excel and other Microsoft Office tools for reporting and analysis
Willingness to participate in an on-call rotation for after-hours support issues
Technical Expertise: Strong troubleshooting and systems analysis skills; able to interpret logs and database errors
Communication: Clear, professional written and verbal skills; capable of explaining technical details to non-technical audiences
Customer Focus: Proven ability to build trust, manage client relationships, and maintain confidence during critical issues
Organization: Skilled at prioritizing, multitasking, and managing multiple client needs without losing detail
Collaboration: Works well across teams; able to mentor junior analysts and promote continuous improvement
Analytical Skills: Comfortable with data, metrics, and basic reporting; able to derive insights from KPIs
Preferred
Professional development in customer success or IT service management is a plus
Familiarity with accounting and finance principles related to our software's use cases (e.g., lease administration, journal entry processing, or month-end close processes)
Experience with CRM or case management systems (e.g., Salesforce Service Cloud) and familiarity with Knowledge-Centered Support (KCS) practices
Willingness to travel (up to ~20-30%) for on-site client meetings or trainings
Benefits
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
Company
CoStar Group
CoStar Group (NASDAQ: CSGP) is the provider of commercial real estate information, analytics and marketing services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-07-01IPO
Leadership Team
Andy Florance
Founder and Chief Executive Officer
Chris Lown
Chief Financial Officer
Recent News
2026-01-22
bloomberglaw.com
2026-01-16
Company data provided by crunchbase