State of Oregon · 1 day ago
Property and Casualty Insurance Consumer Advocate (Program Analyst 2)
Salem | DCBS | Labor & Industries Building
Full-time
Hybrid
Entry, Mid Level
$5,325/mo - $8,148/mo
2+ years expThe State of Oregon's Department of Consumer & Business Services is dedicated to protecting and empowering consumers while maintaining a supportive business environment. The Property and Casualty Insurance Consumer Advocate will analyze and resolve complex insurance issues for consumers, mediating disputes and ensuring compliance with relevant regulations.
AssociationGovernmentNon Profit
No H1B
Responsibilities
Mediating and resolving issues on behalf of the insurance buying public
Providing information to enable consumers to protect their rights
Making a determination if there appears to be a violation of the Oregon Insurance Code, federal law, or the applicable contract, and then if needed, submitting a referral to the appropriate team to address
Qualification
Required
A bachelor's degree in Business or Public Administration, or Behavioral or Social Sciences, AND two years' experience coordinating and administering a program that included interpreting and applying insurance laws, rules, and/or policies/contracts
Any combination of experience or education equivalent to five years of coordinating and administering a program that included interpreting and applying insurance laws, rules, and/or policies/contracts
Professional work experience in the property and casualty insurance industry
Ability to work collaboratively with diverse groups to mediate and resolve problems, including effectively handling emotionally charged situations
Strong communication skills, both written and verbal, to provide education to consumers, the insurance industry, and other state agencies
Efficient and effective use of time in a fast-paced environment that includes managing files, phone inquiries, and other assigned work while promoting customer service and working relationships
Preferred
Preference may be given to applicants who have professional work experience with homeowners insurance or multiple lines of insurance
Preference may be given to candidates who are able to speak, read, and write Spanish fluently
Benefits
Rewarding work in a productive and creative environment
Colleagues who are passionate about public service
Work/life balance, 11 paid holidays a year, and a competitive benefits package
Advancement and learning opportunities that will help grow your career with the State of Oregon
Possible eligibility for the Public Service Loan Forgiveness Program
Company
State of Oregon
State of Oregon is a government organization that focuses on employment, businesses, education, recreation, and public safety.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
William Wise
Chief Executive Officer
Kate Nass
Chief Financial Officer
Recent News
2025-05-04
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