Hyatt Place Madison Downtown · 5 days ago
Assistant General Manager 2
Madison, WI
Full-time
Onsite
Mid, Senior Level
2+ years expHyatt Place Madison Downtown is a hotel committed to creating rewarding experiences for its guests. They are seeking an energetic and detail-oriented Assistant General Manager to oversee hotel operations and ensure exceptional guest experiences while mentoring a talented team.
Hospitality
Hiring Manager
Jill Jones
Responsibilities
Operational Leadership: Assist in overseeing the daily operations of the hotel, including guest services, housekeeping, front office, food & beverage, and maintenance
Guest Satisfaction: Ensure that the highest standards of guest satisfaction are consistently met by handling guest concerns and ensuring the hotel maintains a welcoming atmosphere
Team Management: Supervise and motivate staff, providing coaching and support. Foster a positive team culture and maintain employee engagement
Financial Oversight: Assist in budgeting, forecasting, and financial planning. Help manage operating costs and maximize revenue through effective hotel management practices
Staff Development: Hire, train, and evaluate hotel employees. Encourage career growth and development through ongoing training and mentorship
Quality Control: Ensure all hotel operations comply with company policies and standards, health and safety regulations, and local laws
Sales and Marketing: Work alongside the Sales team to promote the hotel’s services and increase booking rates, ensuring the hotel is competitive in its market
Reporting: Assist the General Manager in preparing monthly reports, including revenue, occupancy rates, guest satisfaction scores, and other performance metrics
Qualification
Required
2-3 years of experience in hotel management, preferably in an Assistant General Manager or similar role
Strong understanding of hotel operations, including front desk, housekeeping, food & beverage, and maintenance
Exceptional leadership and team-building skills with the ability to motivate and develop staff
Excellent communication and interpersonal skills, both with guests and colleagues
Strong problem-solving and conflict-resolution abilities
Proficiency in hotel management software, i.e. Opera and Microsoft Office Suite
Flexible and adaptable, able to thrive in a dynamic, fast-paced environment
Ability to work varied hours, including nights, weekends, and holidays
Previous experience in sales and marketing within the hotel industry
Experience in managing budgets and financial reports
Benefits
Medical, Dental, Vision Insurance (after 30 days for Full-time colleagues)
Tuition Reimbursement
Free employee parking or bus pass!
Paid Vacation, sick days, new child leave and personal day
Free room nights, Discounted and Friends & Family Room Rates
Discounts at various retailers – Apple, AT&T, T-Mobile, Rental Cars and many more!
Start saving for retirement with our 401k program and company match
Employee Stock Purchase Plan
Free colleague meals weekly
Opportunities for career growth
Company
Hyatt Place Madison Downtown
Be you on the road with free Wi-Fi and breakfast at our Madison hotel downtown within walking of University of Wisconsin. Book now.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase