Accelerated, Inc. · 1 week ago
Special Accounts Customer Service Representative
Nashville, TN
Full-time
Onsite
Entry Level
$23/hr - $23/hr
1+ years expAccelerated, Inc. is a leading logistics company renowned for its reliability and efficiency in cargo transport. The Special Accounts Customer Service Representative plays a key role in ensuring exceptional customer service and efficient coordination of shipments through Customer Accounts, requiring strong communication skills and the ability to analyze data and resolve issues.
Freight ServiceTransportationWarehousing
Responsibilities
Create, update, and maintain shipment documentation and records in the Customer Account systems
Serve as a point of contact for assigned accounts utilizing the customer's platform
Monitor, track, and manage shipment progress to ensure on-time pickup, transit, and delivery
Proactively communicate with clients and internal teams regarding shipment status, exceptions, or delays
Ensure compliance with applicable customs regulations
Support billing and invoicing by verifying charges, assisting with disputes, and resolving discrepancies
Identify areas for operational improvement and provide feedback to enhance account performance
Deliver excellent customer service, with a focus on responsiveness, accuracy, and problem-solving
Assist with onboarding new clients to the Customer's platforms as needed
Qualification
Required
High school diploma or equivalent
1–3 years of customer service experience required
Proficiency in web-based platforms and Microsoft Office Suite (especially Excel)
Strong communication, organizational, and multitasking skills
Ability to work independently in a fast-paced, deadline-driven environment
Detail-oriented with a focus on accuracy and service quality
Customer service: 1 year (Required)
Computer skills: 1 year (Required)
Microsoft Excel: 1 year (Required)
Logistics: 1 year (Required)
Ability to Commute: Nashville, TN 37217 (Required)
Preferred
Associate or Bachelor's degree preferred
Experience in logistics, supply chain, freight forwarding, or customer account management preferred
Familiarity with freight forwarding operations and documentation (air, ocean, and ground)
Benefits
Competitive pay
Benefits (Medical, Dental, Vision, etc.) available after 60 days.
Paid Time Off available after 6 months.
Eligible for Holiday Pay after 90 days.
Eligible for 401k with company match after 1 year.
Driver referral program
Opportunities for career growth and advancement within the company.
Annual pay increases with review.
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Accelerated, Inc.
Accelerated, Inc. is a full-service regional expedited motor carrier.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase