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Steno · 1 week ago

eFiling Specialist

United States

Full-time

Remote

Mid Level

$23/hr - $27/hr

3+ years exp

Steno is a rapidly growing company looking for an experienced eFiling Specialist to join their team. In this role, you will ensure client orders are processed according to service agreements and assist with the implementation of new products across Litigation Support services.

Document ManagementLegalLegal TechPayments

Growth Opportunities

Responsibilities

Review incoming client requests in accordance with court rules, prepare them accordingly, and submit filings through Steno’s eFiling portal

Enter client and order information into our databases, including new assignments, updating documentation, status notifications, and closing orders

Ensure the timely completion of customer orders assigned to you, meeting service level agreements

Prioritize and monitor rush assignments for timely delivery and customer communication

Maintain open lines of communication with customers, keeping them informed on status updates, conformed copies and notifications of any rejections

Handle client emails and calls related to eFiling and court requests with a hospitality mindset

Monitor jobs on multiple databases to ensure timely status and fulfillment

Review and acknowledge special instructions and/or additional customer requests and ensure these are followed appropriately

Develop a solid understanding of filing requirements in the jurisdiction(s) covered

Handle customer inquiries and escalations quickly, escalating to appropriate relationship owners when necessary

Maintain accurate and concise notes of customer and vendor interactions

Close and invoice customer requests

Qualification

Legal documentation preparationCalifornia Superior Courts knowledgeEFiling experienceCustomer service experienceLegal CMS experienceCommunication skillsOrganizational skills

Required

You have a legal/litigation support background, specifically in the preparation of legal documents for filing and for service of process

You have a deep understanding of the filing requirements and procedures for the California Superior Courts

You have 3+ years of experience in either a customer service-oriented position or a position handling legal documentation

You have experience eFiling documents with LegalConnect, One Legal or other eFiling portals

You have experience with Legal CMS that facilitate service of process, court filings/copy jobs, and eFilings

You've worked with legal support vendors, affiliates, and process servers for the fulfillment of service of process and court assignments

You're a natural communicator and feel comfortable interfacing with people in every level of an organization

You have the ability to work through highly detailed processes at an efficient pace and stay organized

You have the desire to work with a fast-paced and quickly growing tech start-up and are enthusiastic about the opportunity for growth within the company

You reside in California (preferably) or in a location operating in Pacific Time (required)