Hello Credit Union · 6 days ago
Document Specialist / Quality Control
Panama City, FL
Full-time
Onsite
Entry Level
1+ years expHello Credit Union is seeking a Document Specialist / Quality Control to review and maintain loan and account documentation. The role involves ensuring accuracy and timely processing of documents while coordinating with various staff to resolve any issues.
BankingCreditFinanceFinancial Services
Responsibilities
Review loan documents for accuracy and completeness
Coordinate with underwriters and loan officers for required updates
Maintain records and compliance documentation
Review new membership applications for accuracy and completeness, especially as it pertains to BSA/CIP compliance
Review new loan files to ensure documents are complete and accurate
Report any suspicious or out of the norm trends to management when reviewing new loan and membership requests that may indicate fraud or potential loss to the credit union
Review new loan reports to monitor for liens, reporting back to loan officers and management when files are incomplete or inaccurate
Review denied loans to ensure Adverse Action letters are sent in compliance with regulation
Support the compliance team in obtaining and maintaining member files
Complete periodic (monthly) review of processed wire transfers to ensure documents are complete and accurate
Maintain and provides oversight for the listing of known decedent accounts to ensure timely follow-up and applicable maintenance
Assist with pulling information for audits and exams
Assist with special projects
May assist with lien release requests
Assist in other areas of the credit union during peak or short-handed times
Follow established credit union policies and procedures
Perform other related duties as assigned
Qualification
Required
Attention to detail and knowledge of loan processes
Organizational and communication skills
Proficiency in documentation software
Possesses a working knowledge of all credit union products/services
Develops an understanding of credit union history and the credit union philosophy
Remain knowledgeable of required account opening documents and procedures
Remain knowledgeable of required lending documents/procedures
Demonstrate strong written and verbal communication skills with attention to detail
Knowledge of various platforms. Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Requires the ability to multi-task, manage time and prioritize tasks and remain organized
Presents a can-do attitude and behave like a team player
High school diploma or equivalent required
Preferred
1–2 years of experience in loan documentation preferred
Company
Hello Credit Union
Take a dash of FL Panhandle personality and mix it with a heaping serving of big city resources, and the result is what you get from Hello Credit Union – local charm with global access.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$2.48MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $2.48M
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