University of Southern California · 6 days ago
Testing Services Coordinator
Los Angeles, CA - University Park Campus
Full-time
Onsite
Entry Level
$24.96/hr - $29.18/hr
1+ years expUSC University of Southern California is committed to ensuring equal access to the University setting for students with disabilities. The Testing Services Coordinator will oversee day-to-day operations and quality assurance for the Testing Center, providing support to students, faculty, and staff while maintaining academic integrity standards.
EducationHigher EducationUniversities
Responsibilities
Provide informational support to students, faculty and campus contacts by serving as the front line contact regarding accommodated testing processes, basic database questions, and general guidance on policies and procedures within the Center, and OSAS in general
Interact with confidential information, understand legal and ethical compliance issues within the Center, possess and use discretion and good professional judgment; demonstrate ability to provide excellent customer service while also maintaining a commitment to policies and practices of the department and University
Update and maintain student file information in department database (AIM). Protect privacy of student information (according to FERPA guidelines)
Efficiently and accurately respond to inquiries (phone, email and in-person) based on policies and practices of the Testing Center/OSAS. Screen and forward calls/messages and emails to appropriate staff. Make referrals to other campus offices as appropriate. Help manage general Testing Center email account
Participate in student check-in/check-out for testing at the Center; participate in test preparation
Maintain clean and orderly reception and testing spaces. Maintain office equipment, supplies, and security measures. Routine clerical tasks and assist Center Supervisor as needed
General office work (copying, scanning, filing, phone calls, emails, records management)
Front desk coverage at OSAS main office and Testing Center for staff lunch breaks, as well as planned and unplanned Receptionist time off, meetings, or other commitments
May assist with notetaking services
May assist with Alt Text conversion assistance
Other projects as needed
Qualification
Required
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education
Minimum Experience: 1 year in field of expertise
Minimum Field of Expertise: Student personnel administration
Ability to communicate effectively across a wide range of populations (e.g. faculty, academic department contacts, students, University and Division staff, as well as the OSAS staff)
Ability to recognize and provide basic assistance to students in distress
Exhibit solid judgment in raising issues to professional staff and leadership
Maintain professionalism in the face of challenging communications
Maintain accuracy and productivity in high demand workload and fast paced times
Assist with emergency response as needed
Ability to manage and shift between multiple competing priorities
Work independently and collaborate effectively
Demonstrate flexibility to meet the needs of the Center on a day-to-day basis
Highly effective skills in the areas of communication, organization, attention to detail, adaptability, productivity, ability to 'think on your feet,' project management, prioritization, and problem-resolution
Adeptness with basic office software (Microsoft Office Suite), email (Outlook), and internet
Comfort and ability to learn department database (AIM) to access student records and make confidential case notes if/as needed
Conduct basic math calculations related to start and end times for tests (with or without reasonable accommodations)
Ability to scribe legibly for students if needed, and ability to articulate clearly when serving as a reader for students, if needed (with or without reasonable accommodations)
Ability to manage competing priorities, as well as 'ebbs and flows' in traffic
Demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values
Preferred
Bachelor's degree in relevant field preferred. Master's preferred
1-3 years Experience working in higher education, preferably student affairs or similar function
Experience working with students with disabilities, preferably in higher education
Experience working in a testing center in a college setting
Company
University of Southern California
University of Southern California is a private research university offering opportunities for interdisciplinary study and collaboration.
10001+ employees
H1B Sponsorship
University of Southern California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (253)
2024 (239)
2023 (172)
2022 (207)
2021 (182)
2020 (195)
Funding
Current Stage
Late StageTotal Funding
$19.64MKey Investors
Patient-Centered Outcomes Research InstituteCalifornia Institute for Regenerative MedicineCDA Foundation
2025-02-04Grant· $10.8M
2025-01-30Grant· $5.93M
2024-07-30Grant
Leadership Team
David A Barnhart
Director, USC Space Engineering Research Center
H
Hossein Pourmand
Assistant Vice President, Research Initiatives, University Advancement
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