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Roto-Rooter Plumbing and Drain Service · 2 weeks ago

Commercial Business Manager

Solon, OH

Full-time

Onsite

Mid Level

$85K/yr - $90K/yr

Roto-Rooter Plumbing and Drain Service is seeking a Commercial Business Manager to develop, maintain, and expand business opportunities. This role involves creating new market share by selling and promoting services to commercial customers and renewing existing agreements.

Customer ServiceService IndustryWater

Hiring Manager

Stacy Lukesch

Responsibilities

Develop and maintain an integrated business plan which illustrates local market opportunities and pull-through efforts for the branch

Sell plumbing, drain cleaning, industrial, excavation, water cleanup, and water quality services to business and industrial client base

Establish and maintain access to accounts through account management by telephone and personal visits

Develop sales programs and strategies for client base

Execute contracts on behalf of the company, observing company policy as to credit terms of sale

Process work orders and complete all paperwork in accordance with approved standardized procedures

Conduct job completion follow-up with customers ensuring satisfactory completion of work

Understanding of the customer base for the type of work being managed

Ability to interface with restaurant management and apartment complex managers

Develop relationships with customers to build customer loyalty

Handle customer questions, complaints, and praise

Work closely with service technicians in the selling and estimating processes

Qualification

Sales ManagementMarket KnowledgeCustomer RelationsAccount ManagementCommunication Skills

Required