Apply on Employer Site

UMass Memorial Health · 1 day ago

ED Observation Assistant, Pediatric Emergency Department, 32 Hours, Evenings

Worcester, MA

Full-time

Onsite

New Grad, Entry Level

$18.20/hr - $27.27/hr

UMass Memorial Health is a premier health system in Central Massachusetts, seeking an ED Observation Assistant for the Pediatric Emergency Department. The role involves providing constant observation and support for high-risk patients, ensuring their safety and comfort during their stay.

DiabetesEducationHealth CareHospitalMedicalPersonal Health

H1B Sponsor Likely

Responsibilities

Provides constant observation of high-risk patients as assigned by the Emergency Department Resource Nurse

Assists the patient to get undressed, removes items that could injure the patient or staff, secures belongings

Monitors the patient’s and conducts patient safety checks every 15 minutes for an assigned group of patients

Escorts and supervises patients in the bathroom depending on level of care, under the direction of the RN, assists patients with meals and comforts and de-escalates patients by using sensory techniques and distraction techniques as needed

Attempts to prevent unsafe patient movement and actions

Notifies the nurse of changes in patient activity, mood, behavior, requests for medication and calls for assistance when necessary

Reminds patients about the importance of their safety and fall prevention attempts to redirect patient’s attention from equipment, and emergently prevents patients from dislodging equipment

Works to utilize de-escalation techniques to redirect the patients and if unsuccessful, under the direction of the RN or MD participates in restraints in accordance with training and education

Obtains report on each assigned patient from nurse at the beginning of each shift

Monitors patients and reports any potentially unsafe behaviors, or patients that appear to be escalating to the assigned nurse throughout the shift

Reports concern to nurse if patient’s family or visitors are contributing to escalating behavior

Performs environmental safety check of patient and patient's room and removes potentially harmful items at the beginning of each shift and between discharges from rooms

Constantly checks for and remedies potentially hazardous situations such as improperly open doors and windows

Reports any potentially unsafe environmental issues that cannot be remedied to the assigned nurse throughout the shift

Follows the Policy & Procedure(s) for Constant Observation

Accompanies the patient for therapeutic procedures unless otherwise ordered by the assigned nurse and or physician

Documents patient behavior every fifteen minutes on the Constant Observation documentation record

Places this information in patient’s bedside chart. Provides handoff to the on-coming ED Observation Assistant

Performs a variety of duties to support patient care and the operations of the department

Engages patients in activities as appropriate

Maintains work area in neat and orderly manner. Stocks carts & supplies. Transports patient or equipment

Answers telephones, takes messages, and completes light clerical duties such as filing as assigned

Follows department/hospital policy and procedure on Infection Control, Fire Safety, etc., including training programs (including de-escalation and restraint training) and demonstrates competency and proficiency as required

Complies with established departmental policies, procedures, and objectives

Attends variety of meetings, conferences, seminars as required or directed

Demonstrates use of Quality Improvement in daily operations

Complies with all health and safety regulations and requirements

Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors

Maintains, regular, reliable, and predictable attendance

Performs other similar and related duties as required or directed

Qualification

Basic Life Support certificationDe-escalation trainingPatient care experienceCommunication skillsRemain calmPhysical restraint assistanceInterpersonal skills

Required

High School Graduate or equivalent

Must be able to complete de-escalation training

Current Basic Life Support or Heart Saver certification

Ability to read, write, speak effectively in English and have good interpersonal skills, required

Demonstrates the ability to remain calm when under stress or in emergency situations

Must be able to assist in the physical restraint of disturbed patients

Preferred

Previous experience in patient care, mental health/intellectual disabilities, teaching/child care/special needs students or public safety preferred

Benefits

Signing bonus

Company

UMass Memorial Health

Glassdoor4.0

UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts.

Founded in 1999

Worcester, Massachusetts, USA

10001+ employees

https://www.ummhealth.org

H1B Sponsorship

UMass Memorial Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (2)