Xyant Services ยท 1 day ago
Product Manager for ICX (Integrated Customer Experience)
San Jose, CA
Contract
Onsite
Senior Level
5+ years expXyant Services is looking for a Product Manager for Integrated Customer Experience (ICX) who can collaborate with IT and Business teams to address business challenges and implement technology solutions. The role requires a strong understanding of customer experience channels and involves managing requirements, developing specifications, and ensuring effective communication between users and engineers.
Computer Software
Hiring Manager
Santhosh Kumar K
Responsibilities
First, be a customer advocate. See every problem and our solutions through the eyes of our customers, whether internal or external
Understand and translate the business strategy, business goals and business processes into an IT solution
Research, analyze, and recommend solutions that meet the business needs for new projects
Analyze business requirements, explore and evaluate various options, configure the application to meet requirements, and coordinate testing with QA and User acceptance testers
Translate business architecture through the elicitation and definition of functional requirements
Produce system documentation and data flows
Quickly identify a problem and the resources required to resolve; take ownership and drive the problem to resolution
Develop business specifications for application development or enhancements, and be the key interface between users and engineers
Provide level 3 end user support as called upon by the Production Support Team
Manage requirements volatility, integrity, and continuity via change management and reprioritization, as well as work closely with Release Management
Use structured and disciplined approaches to solving technical problems
Qualification
Required
Degree/Major: BS/MS Information Systems, Computer Science and/or related discipline
5+ years of overall IT experience
3 years as a Product Manager in a similar environment
3+ years supporting customer care-related functions
3 years of experience configuring and managing systems like Phones, Chat, chatbots, and AI Solutions
Ability to communicate effectively and experience in documenting requirements and specifications
Self-motivated and proven ability to work creatively and analytically in a problem-solving environment
Ability to balance multiple tasks/priorities, consistently meeting deadlines
Knowledge of SDLC and Scrum methodologies
Ability to build and manage cross-functional relationships
Preferred
Experience in Amazon Connect, Genesys, or LivePerson
Company
Xyant Services
Xyant is an AI innovation lab and data engineering company developing secure, production-grade Generative and Agentic AI systems and AI-ready products tailored to regulated industries.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Shalini Srinivasan
Chief Operating Officer
Company data provided by crunchbase