This job has closed.

MCI · 1 day ago

US Flood Insurance Customer Service Representative

Wichita, KS

Full-time

Onsite

New Grad, Entry Level

MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience solutions. They are seeking dedicated Customer Service Representatives to assist individuals impacted by severe flooding, providing exceptional support and ensuring customer satisfaction.

Business Information Systems

No H1B

U.S. Citizen Only

Responsibilities

Assist callers impacted by severe flooding, providing empathetic and effective support

Respond to customer inquiries and provide accurate and helpful information

Resolve customer issues in a timely and professional manner

Document all interactions thoroughly and accurately

Maintain confidentiality and handle sensitive information appropriately

Escalate complex issues to the appropriate department or supervisor as needed

Provide follow-up communication to ensure customer satisfaction

Stay informed about company policies, procedures, and service updates

Participate in team meetings and training sessions to enhance service quality

Offer feedback and suggestions to improve customer service processes

Qualification

Customer service experienceCommunication skillsHandle stressProblem-solving skillsEmpathyConfidentiality

Required

High school diploma or equivalent

Strong communication and problem-solving skills

Ability to handle high-stress situations calmly and effectively

Must pass a Level 2 fingerprint background check

Must be authorized to work in the country where the job is based

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint

Must be willing to submit to drug screening

Preferred

Previous customer service experience preferred

College education is a plus

Benefits

Paid Time Off Earn PTO and paid holidays to take the time you need.

Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

Health Benefits Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

Retirement Savings Secure your future with retirement savings programs, where available.

Disability Insurance Short-term disability coverage is available to help protect you during unexpected challenges.

Life Insurance Access life insurance options to safeguard your loved ones.

Supplemental Insurance Accident and critical illness insurance

Career Growth With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training Learn new skills while earning a paycheck.

Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code Be comfortable while you work.