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Penn Medicine, University of Pennsylvania Health System · 1 day ago

Clinical Informatics Specialist

West Chester, PA

Full-time

Onsite

Mid Level

3+ years exp

Penn Medicine, part of the University of Pennsylvania Health System, is a leading academic medical center focused on patient care, innovative research, and education. The Clinical Informatics Specialist will assist in the development, implementation, and support of clinical information systems to enhance care delivery and quality, while also training clinical staff and promoting EHR usability.

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Responsibilities

Assists in the development, implementation, education, support and adoption of clinical information systems and related technology to optimize care delivery, care quality, usability and efficiency for nurses, providers and ancillary clinical departments

Reports to the Director of Clinical Informatics who, in turn, reports to both the CMO and CNO

Works closely with Informatics colleagues, departmental managers, IS professionals and nurses, providers and other clinicians throughout the organization

Supports implementation of clinical information systems and promotes clinical end-user adoption throughout PMCCH

Inherent in this position is the transformation of care through systems and processes to achieve improvements in quality, safety, efficiency, and service across the continuum of care

Success in this role is a function of the individual’s ability to build relationships, drive clinical transformation strategies, and apply healthcare informatics; toward benefits realization of the systems implemented

Works with the provider and nursing credentialing and provisioning staff, HR and nursing staff development to ensure the smooth onboarding of clinical staff

Trains providers, nurses and other clinical staff on hospital clinical systems and mobile clinical applications

Facilitates clinician EHR efficiency through personalization/customization of EHR workspace

Participates in on-site at-the-elbow clinical end-user support and rounding during business hours

Participates in rotating on-call 24/7 telephone support for clinical staff, for issues immediately impacting patient care

Provides analysis of issues and concerns, submits break-fix, enhancement and optimization tickets and monitors to see actions taken

Escalates tickets as needed

Follows up on trouble calls to ensure problem resolution was complete and satisfactory to user

Open to change and different approaches to work

Recommends new approaches to solving operational problems, issues or concerns

Supports the following organizational groups and initiatives: Magnet®, Joint Commission Disease Specific Certification, Nursing and Provider Councils, Quality process improvement and evidence based practice initiatives, and integrates their priorities into the clinical informatics roadmap

Actively participates and contributes to all assigned entity and enterprise committees, councils, task forces, and meetings

Brings meeting minutes/take-aways to share with the team

Identifies and clearly articulates how a proposed change will impact the clinical end-user

Reviews policies and procedures

Recommends and implements changes to policies and procedures to enhance clinical workflow and patient safety

Involves stakeholders in discussions of new functionality, including setup, screen design and reporting decisions

Assists with ongoing development of CPOE, clinical documentation, clinical pathways and associated key performance metrics, ensuring that all stakeholders are included

Re-educates clinicians on problematic EHR workflows

Drives innovation, creativity, re-engineering, and develops and tracks predictive metrics

Considers and recommends Clinical Decision Support solutions and other informatics solutions to help achieve goals for optimization

Identifies and eliminates barriers/obstacles to clinical EHR adoption and use

Facilitates testing of new functionality, monthly release cycle changes, break-fixes, optimizations and enhancements, to ensure the build is to the specifications determined by the stakeholders and governance, including writing comprehensive testing scripts

Documents issues arising during testing and manages resolution

Coordinates installation and upgrade activities of EHR and other applications

Participates in checkout

Leads/participates in multi-disciplinary local and enterprise informatics projects

Promotes cost effective care and resource utilization through IT solutions

Identifies and promptly reports any changes and deviations to original project scope and project plans, including the need for resources or roadblock management

Considers impact of applications and installation timelines for all stakeholders

Collaborates with contracted vendors as appropriate

Maintains appropriate project documentation, flow charts, diagrams, meeting minutes and decisions to facilitate collaboration and support

Develops and supports processes to grow and maintain affinity between PMCCH and community providers and clinicians, community care settings (nursing home, rehabilitation and home health) and referring sites

Demonstrates continued interest in developing own knowledge and skills in clinical informatics via practice, observation, professional literature, networking, membership in informatics professional organizations, and attending continuing education programs

Participates in information sharing, networking and collaboration with Penn and non-Penn healthcare colleagues to advance clinical informatics and improve patient care delivery

Qualification

Clinical InformaticsEHR UsabilityProject ManagementClinical LeadershipCPR CertificationInformatics CertificationEPIC CertificationCommunication SkillsTeam CollaborationProblem Solving

Required

Bachelor's Degree or Master Degree or Medical Degree in Nursing (RN) or Medicine (MD, DO, PA, or NP) or other clinical specialty such as Physical Therapy, Respiratory Therapy, etc. required

3 plus years clinical experience as a staff nurse/physician/ APP/other clinical specialty required

Experience In Informatics Roles Required

Preferred

Clinical Leadership Experience Preferred

Licenses, Registrations and Certifications Preferred: CPR

Certification in Informatics(ormust attain within 2 years) From a professional healthcare organization

Certification in EPIC Clinical Informatics(or must attain within 2 years)

EPIC Credential Educator (in one or more of the following modules: ClinDoc, OpTime, Stork, Cupid, ASAP; or must attain within 1 year of hire)

Experience with any of the following applications is desirable: Provation, Epic Link, CPN, Haiku, Canto, Rover, MModal

Benefits

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees