iTEAM Consulting, LLC. · 6 days ago
IT Systems Support Technician
Albuquerque, NM
Full-time
Onsite
Entry, Mid Level
2+ years expiTEAM Consulting, LLC is a rapidly growing IT Consulting Firm seeking a Full-time IT Systems Support Technician. The role involves providing helpdesk support, troubleshooting client issues, and collaborating with field technicians and senior engineers to ensure client satisfaction and system functionality.
ConsultingIT ManagementRisk Management
Responsibilities
Answering Helpdesk Calls & Troubleshooting Client Issues
Remote Assistance & Triage
Responding to Help Request Via Email & Portal
Collaboration with Field Techs & Senior Engineering
Must be professional and courteous with clients at all times
Must resolve issues to their completion and test solutions to prove proper functionality
Will encounter a wide range of different issues across a varying range of system architectures
Must be able to troubleshoot Line of Business software that he/she may not be familiar with
Will be responsible for troubleshooting to completion or escalation
Must create time entries for work performed in real-time and complete the entries before moving on to the next issue
Must accurately document client systems, equipment, and software
Must be self-motivated
Must have strong research and critical thinking skills
Qualification
Required
2+ Years' Experience in Helpdesk / Desktop Support
Familiar with Ticketing Systems
Familiar with Remote Monitoring & Management Systems
High Attention to Detail & Strong Documentation Habits
Knowledgeable in Microsoft Windows 7, 8, 8.1, 10, 11 & Server 2008/R2, 2012/R2, 2016, 2019, 2022
Knowledgeable in OSX, iOS and Android
Knowledgeable in Microsoft Office 2013, 2016, 2019 & O365
Hardware Support & Diagnostics for Desktops & Laptops
Email Support & Setup Including Exchange, O365 and POP
Proficient with Domain Environments
Printer Setup & Configuration
Strong Customer Service Skills
Strong Communication Skills
Must be professional and courteous with clients at all times
Must resolve issues to their completion and test solutions to prove proper functionality
Will encounter a wide range of different issues across a varying range of system architectures
Must be able to troubleshoot Line of Business software that he/she may not be familiar with
Will be responsible for troubleshooting to completion or escalation
Must create time entries for work performed in real-time and complete the entries before moving on to the next issue
Must accurately document client systems, equipment, and software
Must be self-motivated
Must have strong research and critical thinking skills
Preferred
Certifications including Microsoft, A+, Net+
Benefits
Health & Vision Benefits (70% Company Paid, Individual or Family)
Guaranteed 401K Profit Sharing (after 1 calendar year)
Generous PTO & Comp Time
Company Provided Cell Phone (can be used as a personal)
Employee purchase program with 0% interest
401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance
Company
iTEAM Consulting, LLC.
Our IT consultants have the expertise to help make your business competitive in today's marketplace.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2024-02-29Acquired
Leadership Team
Nathan Davis
Chief Executive Officer
Matthew Lynam
Chief Operations Officer
Company data provided by crunchbase