Metrc · 4 days ago
Information Technology Support Coordinator
Lakeland, FL
Full-time
Hybrid
New Grad, Entry LevelMetrc is a company seeking an IT Support Coordinator responsible for managing user support requests and troubleshooting network issues. The role involves installing and configuring software and computer systems, providing technical support, and ensuring smooth operation of IT services.
CannabisLaw Enforcement
Responsibilities
Install and configure software and computer systems
Troubleshoot and resolve issues with software or hardware
Walk colleagues or clients through steps to help them resolve their technical problems
Support the implementation of new solutions or applications
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Any other task or duty as assigned or required
Qualification
Required
CompTIA A+, Network+, or equivalent experience
High School Diploma, GED
Basic computer troubleshooting using common IT tools
Experienced with Office 365 Apps and Services
Experience providing Customer Service
Company
Metrc
Metrc is the leading solution for cannabis governance.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$50M2018-10-25Series Unknown· $50M
Leadership Team
Jesse Naranjo
VP of Software Engineering
Recent News
Company data provided by crunchbase