H2 Recruits · 2 weeks ago
Software Implementation Consultant
Irondale, AL
Full-time
Onsite
Mid, Senior Level
$150K/yr - $200K/yrH2 Recruits is seeking a Software Implementation Consultant to lead software implementation projects from planning through post-go-live support. The role involves analyzing customer software needs, managing configurations, ensuring quality assurance, and overseeing customer support operations related to software functionality.
Staffing & Recruiting
Hiring Manager
Heather Healy
Responsibilities
Lead software implementation projects from planning through post-go-live support
Analyze customer software needs and requirements and translate them into implementation plans, timelines, and milestones
Manage configuration and customization of software applications to meet customer and organizational requirements
Coordinate with development and IT teams to ensure proper integration, testing, and functionality
Ensure thorough testing, quality assurance, and validation of software before and after deployment
Maintain accurate records of implementation activities, configurations, and project documentation
Oversee customer support operations related to software functionality, troubleshooting, and issue resolution
Ensure timely and effective resolution of customer issues, from initial intake through completion
Monitor support tickets, escalations, and response times to ensure adherence to support standards
Serve as an escalation point for complex or high-impact customer issues
Maintain strong customer relationships and act as a trusted point of contact for support and implementation matters
Provide guidance, direction, and mentorship to team members
Establish, document, and enforce standard procedures
Communicate customer concerns, trends, and risks to management and relevant internal teams
Identify opportunities for process improvement to enhance efficiency, quality, and customer satisfaction
Manage a rotating on-call support schedule for nights and weekends, as required
Perform related duties as assigned by management
Qualification
Required
Bachelor's degree or equivalent work experience
Proven experience in software implementation, configuration, and customer support
Strong analytical, troubleshooting, and problem-solving skills
Proficiency in project management software and tools (e.g., JIRA, Smartsheets)
Excellent written and verbal communication skills
Ability to interact professionally and courteously with customers, stakeholders, and team members
Ability to work independently while effectively managing priorities and multiple projects
Preferred
Experience supporting or implementing
Company
H2 Recruits
H2 Recruits was born of the desire to provide more thoughtful, more thorough, talent recruiting services.
Founded in 2019
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase