MIND · 2 months ago
Director of Technical Account Management
US
Full-time
Hybrid
Director/ExecutiveMIND is seeking a Director of Technical Account Management to enhance the onboarding and support experience of new users. This role involves developing strong relationships with customers, understanding their needs, and advocating for their success within the MIND product.
Artificial Intelligence (AI)Cyber SecurityMachine LearningNetwork Security
Responsibilities
Must know basic troubleshooting, understand configuration of the product, etc
Develop a keen understanding of the ins and outs of MIND software at a reasonably technical level
Use these metrics to proactively intervene as issues manifest
Develop and maintain relationships with key customers
Build a customer on-boarding process to ensure customers use MIND effectively
Aid in building walkthroughs, videos and training material for the above
Help build and foster the existing MIND community support channels
Relentlessly advocate the customer’s point of view during product development
Work with the engineering team to triage issues
Be a team-lead for the support/success organization within MIND, and eventually help scale the team
Implement infrastructure to track customer health, identify usage patterns, and see when customer patterns change
Qualification
Required
Must know basic troubleshooting, understand configuration of the product, etc
Develop a keen understanding of the ins and outs of MIND software at a reasonably technical level
Use these metrics to proactively intervene as issues manifest
Develop and maintain relationships with key customers
Build a customer on-boarding process to ensure customers use MIND effectively
Aid in building walkthroughs, videos and training material for the above
Help build and foster the existing MIND community support channels
Relentlessly advocate the customer's point of view during product development
Work with the engineering team to triage issues
Be a team-lead for the support/success organization within MIND, and eventually help scale the team
Implement infrastructure to track customer health, identify usage patterns, and see when customer patterns change
Must have great people skills; know how to successfully manage customers
Hybrid-role: 70% office-role / 30% travel (in the field)
Strong skills in Business Relationship Management and Customer Satisfaction
Proficiency in Account Management and Team Management
Excellent Analytical Skills
Highly technical and proactive in troubleshooting and resolution
Overwhelming passion for customer success and satisfaction
Effective communication skills, both written and verbal
Preferred
Experience in the data security industry is a plus
Company
MIND
MIND is a cybersecurity company that offers a data security platform to automate data loss prevention and insider risk management programs.
Founded in 2023
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$41MKey Investors
YL Ventures
2025-06-04Series A· $30M
2024-10-30Seed· $11M
Leadership Team
Eran Barak
Co-Founder & CEO
Hod Bin Noon
Co-Founder & VP R&D
Recent News
2026-01-07
Company data provided by crunchbase