LRS · 6 days ago
Supervisor Collections
Rosemont, IL
Full-time
Onsite
Senior Level
$70K/yr - $80K/yr
7+ years expLRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. The Collections Supervisor is responsible for leading a large team of collections professionals to ensure efficient collection of outstanding receivables, reduce bad debt, and improve cash flow.
Environmental EngineeringRecyclingWaste Management
Responsibilities
Supervise, guide, and motivate the Collections team to achieve performance goals and ensure timely payment collections
Manage high-volume collections operations, providing mentorship, performance feedback, and tailored development plans in collaboration with the Collections Team Lead
Design and oversee training programs to enhance team skills and support professional growth
Develop and execute strategies to improve collections processes, reduce aging receivables, and ensure compliance with policies, regulations, and lien enforcement
Collaborate with Billing, Sales, Legal, and other teams to resolve disputes and facilitate timely payment resolutions
Monitor team workflows, address portfolio coverage issues, and escalate disputes or challenges as needed
Act as the escalation point for complex accounts, including stop-service accounts and payment plans, identifying root causes and implementing corrective actions
Conduct credit analysis, manage credit limit adjustments, and provide data-driven insights to leadership on trends, risks, and opportunities
Track and report on key metrics such as DSO and collection effectiveness, preparing detailed performance reports with strategic recommendations
Identify and implement process improvements, including automation, to streamline operations and enhance customer satisfaction
Partner with management to align collections strategies and minimize bad debt
Lead initiatives to drive operational efficiency and ensure exceptional service quality
Stay informed of industry trends and legal requirements for collections
Perform other duties as required or assigned
Qualification
Required
High school diploma or equivalent required
Minimum of 5 years supervising large collections teams
At least 7 years of collections experience
Proven record of reducing bad debt and improving cash collections
Strong communication, analytical, problem resolution, and customer experience skills required
Excellent time-management skills and ability to thrive in a fast-paced environment and meet tight deadlines
Ability to work under pressure and present strategies and progress to leadership
High proficiency in Microsoft Office Suite, specifically Excel and PowerPoint
Familiarity with Enterprise Resource Planning (ERP) systems, order to cash tools, and reporting tools (e.g. Power BI)
Demonstrated ability to work cross-functionally
Willingness to learn and educate team on new developments
Some regional travel may be required
Preferred
associate or bachelor's degree in finance, accounting, or related field
Waste management and/or construction collections experience
Knowledge of Mechanics Lien Laws across multiple states
Licenses/Certificates/Designations – National Association Credit Management (NACM) or similar
Fluent in Spanish
Company
LRS
LRS is a waste management company that focuses on recycling and waste disposal services for residential and commercial properties.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Spencer
Chief Executive Officer
Joshua Connell
Co-Founder and Board Director
Recent News
2025-12-09
Company data provided by crunchbase